Robert McKinley, Senior Analyst/Editor Robert McKinley is an analyst of the payments industry on a daily basis for 32 years covering payment cards and payment systems from both the business side and the consumer side. McKinley is the retired founder and chief executive of RAM Research, CardWeb and CardTrak. In his prior position, McKinley has participated in more than 10,000 documented news media interviews, testified as an expert witness in two separate $billion+ U.S. anti-trust trials, testified before the U.S. Congress, assisted the GAO with paymentsIMG_2006 (1).jpeg reports, chaired numerous business conferences and provided C-Suite opinion to a multitude of Fortune 500 companies. In retirement, he has continued developing and funding digital media assets as well as contributing payments related analysis/content to a broad list of online publishers, including CardFlash, CardTrak and CardData. McKinley is also a national certified mentor with the non-profit SCORE organization with a focus on assisting Fintech startups. www.robert-mckinley.com

Conference Board Shows Consumer Confidence Drags on Index

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] The Conference Board Leading Economic Index (LEI) for the U.S. declined for the first time after 3 consecutive months of gain with a 0.1% in March to 94.7. After a 0.5% increase in February and 0.5% increase in January, March witnessed equally balanced strengths and weaknesses among its components, but was…

Moneris & LightSpeed Launch Integrated mPayments

Moneris payment processor, and LightSpeed, software company, announced they have partnered to provide Canadian retailers with an integrated mobile payment management solution. Moneris openly engages and works with emerging technology companies to provide its merchants with seamless payment processing solutions and best in class card processing. Moneris will now deliver a secure, reliable payment processing system that integrates with LightSpeed’s point of sale and retail management tools. With this enhanced offering, LightSpeed’s Canadian customer base can take advantage of the platform’s ability to increase operating efficiencies, integrating the payment solution with back-office features such as inventory management and sales and order workflows.

MoneyGram Launches Anti-Fraud Site

MoneyGram is warning consumers not to let scammers profit from tragedy by luring them to donate to fraudulent non-profit organizations following the Boston Marathon bombings. This type of fraud typically spikes immediately following national tragedies, with consumers losing an average of $824 when they fall victim to a fake charity scam. The organization may sound similar to a legitimate charity, and may even have a fake website that looks like an organization’s official site. As part of the company’s ongoing efforts to protect consumers from fraud, MoneyGram recently launched an enhanced version of its fraud prevention website moneygrampreventfraud.com – or Spanish website at moneygramprevenciondefraude.com – where consumers can arm themselves with information to prevent monetary losses to charity scams.

ControlScan Partnership Features its PCI Compliance App

The P2 Customer Relationship Management (CRM) system by POS Portal will soon feature a PCI Compliance application by ControlScan. Created specifically for merchant acquirers, P2 CRM has been widely adopted across the payments industry. POS Portal and ControlScan are partnering to enable direct access to tried-and-true ControlScan merchant compliance services through the P2 App Portal. ControlScan’s payment security and compliance solutions are utilized by more than 120 acquiring banks, payment processors and independent sales organizations (ISOs) to educate and protect a total merchant base that exceeds 1 million businesses. Through its new, seamless integration with ControlScan, P2 CRM will give ISOs and acquirers real-time, single-source access to detailed merchant compliance information that includes each merchant’s status in the PCI compliance process, the frequency and content of their interactions with ControlScan support agents, and more.

First Data Enhances Payment Solutions

First Data electronic commerce and payment processing enhanced its existing “VisionPLUS” payment solution with “VisionPLUS Flex” comprehensive software solution. Available for delivery to financial institutions as a server-based appliance on a single platform, the VisionPLUS Flex solution supports issuing and acquiring of credit, debit, prepaid, consumer and commercial cards for private label, American Express®, JCB, MasterCard® and Visa® global brands, as well as consumer loans. It also delivers an extensive range of payment services and value-added options such as multi-currency and multi-language capabilities, and allows financial institutions to easily configure the settings and options they desire within the product. Once purchased, financial institutions simply choose a VisionPLUS Flex configuration option and the capabilities they desire; the solution is then assembled with the appropriate hardware and software.

ACI Updates Issuer Software

ACI Worldwide payment systems announced its latest version of “ACI Issuer,” combating heightened regulation and antiquated systems to drive down the cost of issuing cards and managing customer accounts. Issuers can eliminate duplicate systems by issuing debit, credit, pre-paid and commercial cards as well as offering unsecured loans from a single issuing platform. Using ACI Issuer as a single platform also gives financial institutions a unified view of customers, accounts, payment types and transactions. A single view of the customer improves the ability of customer service representatives to respond to inquiries and resolve issues, increasing customer satisfaction.

ERN Names Director, UK Merchant /Acquiring Sales

ERN appointed former Merchant Account Leader MasterCard Brian Eagle-Brown UK Merchant & Acquiring Sales Director. Eagle-Brown will manage the development and management of relationships with large retail merchants and acquirers and report to ERN’s Head of Global Sales Andrew Rush, another well-renowned name in the financial services industry. A graduate of the University of Sheffield, Eagle-Brown was also with Thomas Cook and then at foreign exchange service Travelex. ERN’s transactional big data platform, Looop, offers a PCI and ISO 27001 compliant scalable, reliable and secure big data platform to boost customer loyalty using transactional data analysis.

Moneris & LightSpeed Launch Integrated mPayments

Moneris payment processor, and LightSpeed, software company, announced they have partnered to provide Canadian retailers with an integrated mobile payment management solution. Moneris openly engages and works with emerging technology companies to provide its merchants with seamless payment processing solutions and best in class card processing. Moneris will now deliver a secure, reliable payment processing system that integrates with LightSpeed’s point of sale and retail management tools. With this enhanced offering, LightSpeed’s Canadian customer base can take advantage of the platform’s ability to increase operating efficiencies, integrating the payment solution with back-office features such as inventory management and sales and order workflows.

Wincor Nixdorf Deploys Software on ATM Network

EMIS ATM network operator will now be using Wincor Nixdorf’s “ProView” software to handle IT service management for its 2000 self-service systems. To significantly improve the availability of the systems and customer satisfaction, EMIS is also anticipating maintenance costs reduction for the ATM network. The “ProView” solution offers EMIS a host of status and event messages and converts them automatically into service orders. On the basis of the detailed information provided, ProView determines whether a technician callout is necessary or whether the fault can be rectified via remote access.

TSYS Client Named Top Contact Center

TSYS announced the Nationwide Building Society contact center it services has been named among the top 25 percent financial services centers in Europe for 2012. The recognition was given by Europe’s leading bespoke contact centre benchmarking survey, Bright Index. The Bright Index is used to identify the top performers across Europe. Each year up to 100 companies benchmark their contact centre performance against 50 key metrics with an average one million calls per participating company used to form the basis for the analysis. The benchmarking includes measuring efficiency, quality, resourcing, self-service and sales. TSYS processes the Society’s portfolio of 2 million consumer credit card accounts.