Robert McKinley, Senior Analyst/Editor Robert McKinley is an analyst of the payments industry on a daily basis for 32 years covering payment cards and payment systems from both the business side and the consumer side. McKinley is the retired founder and chief executive of RAM Research, CardWeb and CardTrak. In his prior position, McKinley has participated in more than 10,000 documented news media interviews, testified as an expert witness in two separate $billion+ U.S. anti-trust trials, testified before the U.S. Congress, assisted the GAO with paymentsIMG_2006 (1).jpeg reports, chaired numerous business conferences and provided C-Suite opinion to a multitude of Fortune 500 companies. In retirement, he has continued developing and funding digital media assets as well as contributing payments related analysis/content to a broad list of online publishers, including CardFlash, CardTrak and CardData. McKinley is also a national certified mentor with the non-profit SCORE organization with a focus on assisting Fintech startups.

Former Hearltand CIO, Google Payment Brass to lead GoPago

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Steve Elefant is the new GoPago Chief Strategy Officer. Bringing with him over 25 years’ in the industry, most recently with Google Payments as a consultant and Heartland as CIO, Elefant intends to lead GoPago growth in new channels and further develop its “GoPago LIVE” all-in-one cloud POS. As a Senior…

NCR Inks Service-Support Deal with People’s Bank of China

NCR has been awarded a five-year technology service agreement from People’s Bank of China (PBOC) Shanghai Automatic Clearing Centre. NCR will provide on-site technical support and maintenance services for the Centre’s intra-city clearing systems, ensuring it can accurately and timely complete the average daily clearing of 100,000 cheques. The centre is installed with five units of NCR E1700 imaging transports for intra-city cheque clearing; another two units of NCR iTRAN™ ImageTrac ®III color imaging transports are used for cheque inward service for commercial banks and multi-size voucher processing. NCR will provide professional technical on-site support during the daily clearing hours as well as a 24-hour hardware replacement should there be a hardware issue.

Pay.On Inks Tech co-op with iyzi Payments

Pay.On AG Web-based payment infrastructure services and iyzi Payments inked a strategic partnership, whereby iyzi Payments is using Pay.On’s platforms to start the first full-service payment provider in Turkey. In addition, iyzi Payments is using PAY.ON’s latest services to integrate online shops to their system within minutes, including activation of payment methods. In return, PAY.ON benefits from direct access to the Turkish market. Both companies are thereby creating new impetus for further growth. iyzi Payments now offers the quickest and simplest way of accepting online payments for Turkish online shops and service providers. iyzico also impresses with a quick onboarding process and a highly transparent pricing model.

Discover Card Tops Customer Loyalty, 17th Year

Discover card sits atop the credit card industry in customer brand loyalty for the 17th consecutive year, according to the Brand Keys Customer Loyalty Engagement Index. The Brand Keys research found that emotional engagement is the dominant driver of purchase decisions and brand loyalty. Increasing amounts of advertisements via internet, price promotions and discounting have triggered a tipping point in the brand world where consumers have began to use their emotional connection with a brand as a key factor in their buying decisions.

Eagle Eye Secures EMV-Related Patents

Eagle Eye Solutions has patent rights covering EMV terminals that can be switched from transacting card payments to redeeming vouchers and coupons according to Eagle Eye’s redemption processes. With over 40 top high street brands using our technology, delivering hundreds of thousands of secure redemptions in stores every month, Eagle Eye has now been granted corresponding patents in both Europe (EP1934964B1) and the United States (US8353451B2). This will also assist Eagle Eye EPOS technology partners to standardise their global EMV product features, in this case to enable voucher redemption via keyed entry and / or NFC, an increasingly significant point with the EMV liability shift for POS devices due in October 2015.

Accenture Enhances Software Platforms

Accenture (ACN) enhanced its Software solutions to help banks create stronger customer relationships through multichannel interactions and personalized offerings and increase internal efficiencies. Its new features on the Multichannel Platform 2.0 and Accenture Product and Fee Factory 2.0 software let banks offer customers choice in channel interactions, bring more visibility and efficiency to operational tasks and capitalize on customer relationships through personalized offerings. The Accenture Multichannel Platform 2.0 software allows banks to quickly develop and integrate new and existing customer channels, all at a reduced cost. It is designed to help banks improve customer experiences by offering integrated banking services accessible via the web and mobile devices, as well as through branches, call centers and ATMs.

Global Payout Announces Payment Gateway

Global Payout is launching its newly designed MoneyTrac Consolidated Payment Gateway through its licensing agreement with Intradata Solutions. Implementation allows companies to load online accounts with payroll, commissions or rebates for U.S. and international accountholders. Initially developed as a banking platform for several Fortune 500 corporations, the Payment Gateway will be able to easily access online accounts, letting users choose how to access their funds through three transfer options. First, transfers can be made to their bank account. Second, accountholders can transfer funds to any credit or debit card, worldwide. And finally, accountholders can choose to gain immediate access to funds by loading to their domestic or international prepaid card that can be ordered directly from their online account.

American Express Names New President

American Express announced the promotion of Edward P. Gilligan to president, having served as vice chairman since 2007. He was previously named head of a Business-to-Business, responsible for the company’s relationships with merchants, corporations and bank partners globally. Having joined AmEx in 1980, Gilligan has led several different American Express businesses earlier in his career. In 1995, he was named business unit president of Commercial Card and Business Travel for the United States. He was named group president in 2002, overseeing the International Consumer Card business and the company’s global portfolio of Payment and Travel Services for corporate clients.

Elavon and Banco Santander Ink Processing JV

Elavon global payments provider partnered Banco Santander in a JV. Establishing Santander Elavon Merchant Services, 51% of which will belong to Elavon and the remaining 49% to Santander, the partnership teams will provide service, support and innovative solutions informed by voice of the customer and designed to enable commerce for businesses of all sizes. This ultimately extends an existing relationship between Elavon and Santander dating from 2003 when the companies launched foreign currency payment services for Spanish retailers.

MoneyGram Offers Secondary School Chance to Meet Cricket Great

MoneyGram announced secondary schools across England and Wales now have the opportunity to spend a day training with former England cricket captain Alec Stewart at the Edgbaston Cricket Ground in Birmingham. With this, physical education teachers will need to submit a 500-word creative essay at explaining why their school should be given this great opportunity. Four schools will be selected as finalists to compete for the Champions Trophy. Stewart will visit the four finalists, giving students the opportunity to interact with him, take pictures and request autographs.

Heritage Financial Implements Fiserv Account Processing

Fiserv financial services technology solutions announced that Heritage Financial Corporation selected its “DNA account processing platform from Open Solutions. To better serve the customers of Heritage Bank and Central Valley Bank. The $1.3 billion asset holding company cited the platform’s state-of-the-art technology, flexible architecture and strong commercial capabilities as key factors in the decision. DNA is the first open, relationship-centered core banking platform built for global collaboration. The platform employs a real-time, relational data model designed around the person, not the transaction, so that Heritage Bank staff can securely view complete profiles of their retail and commercial customers by person, product or account. The bank also gains a single loan system for consolidated commercial, mortgage and consumer servicing with the ability to implement master line processing.

Leaf Transforms POS to ‘Point of Smart’ Interactions

Leaf tablets specifically designed for commerce announced its “Leaf for Quick Serve” to provide solutions for common challenges in the quick service restaurant (QSR) industry that make it easier for owners to run and grow their business. Leaf for Quick Serve gives restaurant owners a cost-effective alternative to legacy cash registers with a tablet that increases visibility into their business through sophisticated, user-friendly analytics and an improved customer experience. Running on Leaf’s built-for-business POS tablet, the LeafPresenter, which already includes features such as modifiers, printer routing, kitchen notes, check splitting by item or amount, consumer ratings and text-based receipts, Leaf for Quick Serve introduces brand new functionality built specifically for QSRs.