Citi has expanded its CitiDirect Banking Evolution (BESM) service to over 70 countries with a client-friendly upgrade that provides enhanced feature functionality and client service experience. CitiDirect BE, the evolution of the award-winning CitiDirect Online Banking platform (CitiDirect), represents a multi-year investment and delivers a new client experience with a contemporary design, enhanced navigation and optimized user interface. This includes new portal and single point of entry with enhanced self-service tools and analytics applications, a simple upgrade from CitiDirect to CitiDirect BE that eliminates the need for complex and disruptive migrations and electronic bank account management (eBAM) and digital identity services.
Fiserv financial services technology solutions partnered ChannelNet multichannel marketing solutions to create an improved “LoanLink” consumer-facing online channel. With this, users can quickly roll-out robust self-service websites for their borrowers, implementing “LoanServ” from Fiserv- a real-time servicing solution that streamlines processes for all retail loans. The “LoanLink” solution is built on ChannelNet’s patented and scalable SiteBuilder software, and provides lenders with the ability to rapidly launch customized websites. Each SiteBuilder website comes with powerful administration features, personalization capabilities and content management tools for the financial institution. It provides additional self-service features and intuitive account management tools, such as the ability to make payments online, receive loan payoff information, view transaction history and update personal and financial information related to their loans.
Visa Signature account holders can now speed through airport security through its CLEAR biometric identity service partnership. Visa Signature account holders can enroll to receive discounted pricing on CLEAR membership with a six-month free trial plus $60 off the annual renewal rate of $179. CLEAR’s rapid identity technology brings speed, predictability and service back to travel. CLEAR’s kiosks and lanes are currently operational in San Francisco, Dallas-Fort Worth, Orlando, Denver, and Westchester County. Passengers access members-only lanes at security checkpoints where they verify their identity using biometrics, fingerprint or iris image.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] “There are always a lot of very bright people in banking and bankcard,” notes Bob Hammer, CEO of R.K. Hammer. “That’s a good thing, since the competition for every new and existing customer’s business is world-class and relentless. Given the economy, growing regulatory oversight, the myriad choices for consumers today, and…
MasterCard Canada launched its MasterPass digital payment services. This offers a seamless, secure and speedy check out regardless of where consumers may be and what screen they may be using – MasterPass securely stores credit card information and shipping information in a secure cloud hosted by trusted entity. It also provides added tools that provide consumers with real-time alerts, account balances, loyalty programs as well as Priceless offers and experiences. Merchants including Porter Airlines, WagJag, Jaunt.ca and Grocery Gateway have enabled MasterPass checkout services on their eCommerce websites. MasterCard plans to expand the number of MasterPass enabled merchants in Canada to 800 merchants by the end of 2013 and 2,800 merchants by the end of 2014. When making purchases through these companies’ eCommerce websites, MasterPass digital services will allow Canadian consumers to securely and seamlessly complete their transaction in a few clicks, eliminating the burden of filling out card and shipping information repeatedly.
MoneyGram renewed its exclusive relationship with Circle K, the nation’s second-largest convenience store chain, and expanded its product offerings to include money transfer and bill payment services, in addition to the money order service previously provided to Circle K’s 2,900 company-owned stores. MoneyGram offers bill payment services in the United States and Canada and money transfer services worldwide through a global network of more than 310,000 agent locations – including retailers, international post offices and financial institutions – in 197 countries and territories.
FIS banking and payments technology announced Centennial Bank will deploy its “Merchant Services” solutions to support continued growth in merchant relationships. By deploying the comprehensive suite of products and services with customized credit, debit, check and gift card processing, Centennial Bank will adopt a true end-to-end merchant services solution for managing merchant portfolios while gaining a competitive advantage in the marketplace. FIS’ Merchant Services helps financial institutions strengthen merchant relationships through merchant processing options while Centennial Bank provides commercial and retail banking plus related financial services.
Payment Alliance International (PAI) electronic payment processing solutions announced Donna Embry, SVP, strategic development, was named the Most Influential Women in Payments by PaymentsSource. Having held executive product, marketing and operations positions with major industry players such as Citizens Fidelity Bank (now PNC Bank) and Vital Processing Services (now TSYS Acquiring Solutions), Embry has led the development, roll-out and enhancement of the entire suite of PAI products and services, and is a mentor to her staff and peers. In October of last year, Embry was elected president of the Midwest Acquirers Association (MWAA) and continues to foster changes throughout the entire industry as she serves in the top leadership role for the regional association.
Fiserv financial services technology solutions and provider of business driven technology solutions for credit unions, announced two credit unions have selected its “XP2” account processing platform. They include the Greater Iowa Credit Union based in Ames, Iowa, and E Federal Credit Union based in Baton Rouge, La. Enlisting Fiserv allows the banks and FIs to quickly implement a competitive business services program for its members and initiate an effective cross selling program. Other integrated Fiserv solutions include its “LynxGate” for ATM management, “WireXchange” for wire transfers and “Wisdom” for financial management. The “XP2” platform from Fiserv offers account processing for credit unions featuring a Microsoft .NET Framework architecture.
Chase picked up four awards for its outstanding banking and investment services to customers in 2013 from TNS. Chase earned National Achievement in Consumer Banking and in Premier Banking, as well as Regional Achievement in the East United States and West United States categories. The TNS Choice Awards recognize financial institutions who are the best among their peers in acquiring, retaining and developing customers. TNS conducted interviews with 20,000 consumers across the United States to determine their top selections.
American Express is bringing a host of music experiences to this year’s Tribeca Film Festival, culminating with a live streamed performance by Vampire Weekend directed by award-winning actor, director and producer Steve Buscemi as part of the “American Express Unstaged” concert series. Multiple music-related activities complete a roster of events that American Express will bring to Tribeca Film Festival fans from the latest in gourmet popcorn to the hottest red carpet moments. Opening the Festival with Mistaken for Strangers, American Express has signed on to open the 2013 Tribeca Film Festival as a sponsor of the Opening Night Gala. American Express continues to give its Cardmembers early access to tickets to the Festival, allowing cardmembers to purchase tickets to all Tribeca Film Festival screenings, as well as exclusive events.
ERN has announced the appointment of Roger Alexander, the former President of Elavon Merchant Services Europe and Brian Thom, the former President of Citibank Japan, to its board of advisors. Alexander brings to the role vast experience of the financial services industry, currently holding non-executive directorships at foreign exchange platform Canton FX, payment and loyalty consultancy The Logic Group and secure payment solution provider Pensio. He’s a graduate from Harvard Business School and spent over a decade at Barclays as Managing Director of The Emerging Markets Group as well as a Director at Barclaycard, also Roger was the former CEO of EuroConex and the former CEO of Switch UK. Meanwhile, Thom spent more than seven years at Citibank, where he served as President of Citibank Japan and Country Head of Citibank Korea. He is currently a Director at CSC Pacific and DPSL Limited, Executive Director at Asia CEO Network and a Partner at business solution and support service provider Gravitas Partnership. He is also the former Global Head of Marketing For American Express and the former SVP of Marketing for MasterCard.