Square introduced Square Feedback, which prompts customers to send feedback on their experience directly to the business owner through their digital receipt. Sellers can also respond directly to customers, resolve issues one on one, and protect their reputation. Customers who make purchases from a Square seller can choose to receive their receipt via email or text. With the tap of a button, a customer can answer the question “How was your experience?,” give details, and decide whether to start a conversation with the business. Square sellers receive an email alert when a customer leaves a comment and can respond directly via the Square Dashboard to ask follow-up questions and correct mistakes or misunderstandings. Sellers can manage customer feedback in their Square Dashboard and check it from anywhere in real time.
Maps Credit Union has selected ACI’s integrated online banking platform to power its online banking, mobile banking and bill payment services. Advanced online banking and mobile solutions are critical to driving customer loyalty, building market share and creating new revenue opportunities, which is why Maps selected ACI’s integrated online banking platform for credit unions, ACI Architect Banking. A single end-to-end solution, Architect Banking gives financial institutions like Maps the control, choice and the flexibility to quickly respond to ever-changing consumer and business financial needs. By also leveraging ACI’s bill payment services, Maps benefits from an industry-leading payment offering and a rich heritage of payment services that deliver reliable and accurate bill pay, seamlessly integrated within Architect Banking. ACI’s Electronic Biller Directory technology maximizes payment accuracy for both Maps and its members, resulting in faster payment delivery and minimizing the risk of payment errors.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Payroll employment was up 288,000 units in April for a substantial .4% drop in the unemployment rate from March, which now sits at an impressive 6.3%. This was led by employment in construction, manufacturing, wholesale trade, and mining fields. The number of unemployed persons sits at 9.8 million, down 733,000 and…
At the end of the first quarter 2014 (Q1/2014) American Express (AmEx) net income increased 7.5% year-on-year (Y/Y) and 7.4% quarter to quarter (Q/Q), driven mainly by continued strong growth in the Global Network & Merchant Services (GNS).
Chase Sapphire Preferred, in partnership with Bon Appétit hosted the second annual Chase Sapphire Preferred GrillChallenge, Thursday, May 8, during the eighth annual Vegas Uncork’d by Bon Appétit. The winning student, Brooke, received a $20,000 scholarship, and the runner-up, Kelly, was awarded $5,000 to fund their culinary educations, courtesy of Chase Sapphire Preferred. As a presenting sponsor of Vegas Uncork’d by Bon Appétit, Chase Sapphire Preferred offered cardholders the ability to redeem credit card rewards points or purchase tickets to select Vegas Uncork’d events – and enjoy exclusive perks, such as a VIP lounge at the Grand Tasting featuring bites from Nobu Matsuhisa, a private brunch featuring cuisine prepared by executive chef Julian Serrano of Picasso at Bellagio and exclusive meet-and-greets with chef François Payard.
American Express announced the winners of the Epic Everyday Getaway contest. More than 7,000 Americans submitted snapshots and selfies along with a short story describing their favorite #EveryDayMoments. Photo submissions captured Americans’ favorite VIPs (their kids, loved ones and friends) in fun, silly, memorable and inspirational everyday moments. Each winner and a guest will get their own “Very Important Person” treatment when they head to NYC June 18-21, 2014 for a three-day experience. The Card, designed for multi-taskers juggling family, work and personal lives, rewards Card Members for how often they shop” not just how much they spend. Use the Card 20 or more times on purchases in a billing period and earn 20% extra Membership Rewards ® points on all those purchases less returns and credits.
Virtual Piggy, Inc., provider of Oink, the award-winning payment technology for families and teens, today announced that it has partnered with commerce solutions provider Gorilla Group. Oink is the only payment technology designed to allow retailers and game publishers to reach under 21 consumers in a safe, legal and effective manner compliant with the FTC and other international regulations. This innovative technology serves as a digital family wallet that is available online or via mobile and allows safe, secure transactions – all within parental controls.
eGlobal has acquired the assets of The Best There Is Inc. (T.B.T.I.). T.B.T.I. provides ATM services to a number of large hospitality properties around the country. This transaction was signed and closed on May 5, 2014. eGlobal delivers specialized ATM solutions to merchants, distributor partners and financial institutions, enabling and enhancing services they provide to their customers. eGlobal consults with hospitality clients on optimal ATM placement for every location, depending on property type, seasonality and traffic-flow patterns.
ACI Worldwide electronic payment and banking systems’ conferences are preeminent customer events with senior IT and business leaders from leading financial services, processors and retail organizations. This year’s EMEA event, May 13-16 in Lisbon, Portugal, brings together many of the region’s industry thought leaders to hear more about the Disruption Opportunity”how financial experts, retailers, and technology leaders are navigating a disrupted payments landscape, preparing for the future and prospering. Additional sessions will focus on all aspects of the payments industry, including wholesale payments, online banking, merchant acquiring and card issuing, as well as ATM driving, payments fraud, retailer payment processing and mobile. ACI extends thanks to this year’s EMEA sponsors, including: HP, IBM, Integrated Research, Phoenix Interactive, Stratus Technologies, Thales e-Security, XYPRO Technology, Bell ID, Futurex, Polar Moment and Spectrum.
Citi cardholders can use ThankYou® Points for their bill payments. Citi ThankYou® Rewards members can earn ThankYou Points across their Citi banking and credit card relationship and use these points to pay virtually any bill online including phone, cable and electricity. Citi ThankYou Rewards members can use their ThankYou Points – and their ThankYou enrolled consumer checking account – to pay bills online.
General purpose payment card activity on the world’s two largest networks rose 7.6% year-on-year (Y/Y), but down 1.8% quarter-to-quarter (Q/Q) in the first quarter of this year (Q1/2014). The Gross Dollar Volume (GDV) reported by Visa (VS) and MasterCard (MC) for Q1/2014 came in at slightly over $1 trillion, compared to $1028 billion in the prior quarter and $933 billion in the year ago quarter.
Pamela Joseph, vice chair at U.S. Bancorp and head of the company’s payment services division, was recently honored by the Electronic Transaction Association with the 2014 Distinguished Payments Professional Award. Joseph is recognized not only for her business acumen but as a thought leader on the role financial institution play in the evolving payments industry. In addition to her daily business activity, Joseph leads the Women Leaders in Action (WLA), a women’s resource group uniting women across U.S. Bank Payment Services with a mission to provide support for community-based programs. The Distinguished Payments Professional award is intended to recognize an industry leader, acknowledged trend-setter, role model, and positive contributor to the efficacy and overall image of the industry.