Mercury Payment was awarded bronze in the “Front-line Customer Service Team” category in the eighth annual Stevie® Awards for Sales & Customer Service.The awards were presented by the Stevie Awards, which organizes several of the world’s leading business awards shows, including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards. The final results were announced during a gala banquet on Friday, February 21 at the Bellagio Hotel in Las Vegas, Nevada. Finalists from the United States and several other nations attended. Mercury manages over a half-million merchant and partner interactions annually with a dedicated customer service staff of more than 100 people based in Colorado. More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36 percent over 2013.
U.S. Bank is celebrating Military Saves Week through March 1 with the introduction of the Military Financial Education Course, a free digital program that provides active military members with critical financial wellness skills. U.S. Bank has partnered with EverFi, a leading education technology company, to produce the Military Financial Education Course. The curriculum will focus on educating active duty military members on financial steps that can be taken to help them prepare for deployment, save for their return and beyond, and plan for a successful transition back to civilian life. In addition, the course covers other critical topics such as savings and investing, identity protection, mortgages, and financing higher education.
ACI Worldwide announced Trustco Bank has selected the company to power its internet banking and payment services. Trustco is among the leading community institutions meeting this demand, delivering its thousands of customers a universal experience. In order to better service its customers, maximize efficiency and ensure a consistent user experience, Trustco selected ACI’s online banking technology, which provides the bank with flexibility, choice and speed to respond quickly to customers’ self-service needs. With ACI, the bank and customer have a single, consistent view of account information and transactions from any channel. Trustco chose to host its application in ACI’s data centers, which host banking and payment solutions for thousands of financial institutions, retailers and billers.
The number of U.S. credit card accounts or cards-in-force among top issuers has slowly been rising, up 3.7% since 2011. MasterCard reports the number of U.S. credit cards-in-force is up 5.0% since 2011 and 8.3% last year. MasterCard now has 337 million credit cards in the U.S. market, compared to 311 million in 2012 and 321 million in 2011.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Payroll employment was up 113,000 units in January for a subsequent little change in the unemployment rate, which still sits at an impressive 6.6%. This was led by employment in construction, manufacturing, wholesale trade, and mining fields. The number of unemployed persons sits at 10.2 million showed little change since October…
MasterCard and Syniverse today joined forces to deliver a number of mobile and payment services to enhance peace of mind for mobile users when they are traveling abroad. The two companies are currently in pilot-phase for an opt-in service that will enable card transactions for users only when they have their mobile device switched on in a specific geolocation abroad. This service aims to reduce consumers’ frustrations associated with having their payment cards used without their knowledge or having their own transactions unnecessarily declined when trying to make purchases in another country. Financial institutions will also have an additional tool that will help them make more effective decisions when approving or declining a transaction on behalf of their customers.
Oberthur Technologies and Ingenico payment solutions will jointly showcase a couponing value added service on an NFC SIM card. In line with the mobile NFC Value Added Services proposal POS terminals from the GSMA, this collaboration between both companies will enable retailers to securely dematerialize coupons and loyalty on an NFC Secure Element. Different products and solutions of OT enable this solution: the dragonFly NFC SIM card which is fast, secure and convenient, an application on the SIM card where the coupons and the loyalty card are stored and a mobile application for the end-user to see what coupons are available and manage them. Thanks to these, subscribers will be able to leverage on Ingenico’s large installed base of NFC embedded terminals across all geographies, managing loyalty triggering and coupons recognition. Mobile operators can offer a new added value service on the SIM cards that will be widely accepted by merchants.The coupons are stored on mobile phones so no more problem of losing or forgetting coupons at home and can download the coupons on the go.
Global processing powerhouse First Data had a busy year with nine contract extensions, a new German contract, and expanded nine partnerships. FDC also introduced three new products: Clover Station, VisionPLUS Flex, and Go Daddy Payment Solutions, plus upgraded a number of existing products. FDC also acquired Perka and took 100% ownership of JV. The Company also had three CEO’s during 2013 and received two major awards. Annual revenues also increased slightly in 2013, after two level years.
While many card issuers are offering special cardholder price discounting – no fees, low interest and balance transfers to raid competitors – while raising the value prop none of these are new initiatives. Given the lowering of outstanding card loans which many have suffered during the recession, nearly $200 Billion total drop off before coming back up, we are surprised only that these and other value strategies weren’t implemented far more aggressively to reboot the card/payments business over the past five or six years.
Accenture has launched a new Mobile Wallet platform that features integrated advanced analytics and big data capabilities, recommendation tools and security elements to provide a robust, modular platform for a trusted digital payments ecosystem that Accenture clients can operate for enhanced customer services.
PayPal and Samsung this afternoon announced a collaboration that will make Samsung Galaxy S5 users the first to be able to login and shop at any merchant that accepts PayPal on mobile and in-stores with only their fingerprint. The new secure, biometric feature means Galaxy S5 users will no longer need to remember passwords or login details across millions of PayPal merchants. PayPal will be the first global payments company to support Samsung’s mobile fingerprint authentication technology.
The U.S. Patent and Trademark Office will formally issue U.S. Patent No. 8,660,955 to PSCU on February 25, 2014 for PSCU’s CardLockTM fraud prevention innovation, which was introduced to the CUSO’s Member-Owner credit unions in 2009. The patent documents categorize the fraud prevention service, CardLock, as a “method and apparatus for consumer-driven protection for payment card transactions.” The CardLock solution works in conjunction with PSCU’s fraud detection and prevention platform and enables cardholders to easily block and unblock authorizations on cards they register with the service. Cardholders can manage the authorization status of their cards through any of three channels – phone, web and mobile.