[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Samsung Electronics launched its “My Galaxy” app, helping Galaxy users get the most from their phone. Created in collaboration with Monitise “Create” mobile innovation agency, the new app allows customers to learn about the latest accessories for any Samsung smartphone through the app’s m-commerce storefront, with access to over 300 products…
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Discover has been named by the International Quality & Productivity Center (IQPC) as the winner of two industry-leading 2013 Call Center Excellence Awards: Best Contact Center Learning, Development and Recognition Program and Best Performance Acting on the Voice of the Customer and Voice of the Social Customer. For the fourth consecutive…
Wells Fargo announced Wells Fargo customers completed more than one billion paperless transactions at its ATMs since 2009 and now have the option to conclude a transaction without an ATM receipt or to select a receipt to be sent to an Online Banking inbox, a designated personal e-mail account, or a mobile phone number. Customers have avoided using more than 300 million feet of receipt paper which could circle the earth’s circumference more than two times – approximately 63,000 miles. To increase the choices available to customers and further reduce paper waste, a text receipt option was offered to customers at Wells Fargo ATMs nationwide in June 2013. Wells Fargo was the first bank to offer email and text receipt options to its customers.
CSR privacy compliance announced a major expansion of its western regional office in Reno, Nevada, to support growth in its customer base and to provide an expanded facility in support of further creation of products and services for portfolio focused value-added resellers. Expanding the line of CSR ToolKits means new ongoing revenue streams that require minimal effort for channel partners who resell these security services to their customers. The CSR Privacy ToolKit™ is the newest addition to the suite of services and the only information security solution of its kind to help identify and remediate risk, create customized policies, train employees in data privacy and monitor compliance.
Sopra Banking Software, a global leader in banking software and services, is pleased to announce the launch of SkyBy for digital wallets at Sibos 2013. Digital wallets are a must for banks and other payment service providers to secure customer loyalty and offer lots of advantageous features. Other differentiating features include on-the-fly customer advice. It not only comprises front-end functionalities, but also takes care of the back-end, which includes the digital wallet server and integration with payment and credit platforms. Sopra Banking’s long experience with the development of software solutions for online banks or the engines for retail banks’ online arms have created the necessary expertise in that regard.
Lusis Payments payments software launched its Tango MarketPlace. Already deployed in a number of successful live trials and offers a configurable set of standard TANGO components implemented as an online marketplace. The marketplace is complete with customer registration, merchant onboarding and self-service, including configurable website themes and content for local communities, businesses or individuals who want to buy and sell goods and services and share their experiences through social media. This front-end solution is backed by an integrated and secure SEPA-compliant payment system, with a delivery logistics tracking mechanism completing the full end-to-end experience.
Ingenico and FreedomPay platform and payment processing provider announced their partnership and the certific ation of the innovative Telium2 series point-of-sale (POS) payment devices. The integration extends to Ingenico’s retail base application (RBA) and its innovative hardware, including iSC250 Signature Capture terminal and iPP350 & iPP320 PIN Pad devices. The newly supported Ingenico RBA software-powered devices will accept magnetic stripe and EMV chip-card payments, as well as NFC-based transactions, enabling tap-and-go mobile payments. Ingenico devices will be integrated and connect to the FreedomPay Commerce Platform(, a cloud-based smart technology gateway, that supports true point-to-point encryption (P2PE), instantly reducing merchants’ scope for PCI DSS compliance.
Deutsche Bank expanded its Guaranteed Plus product suite with its “Guaranteed US Plus” USD clearing. Designed to provide end-to-end pricing transparency for individual USD payments flowing into the United States (US), the “Guaranteed US Plus” solution enhances pricing transparency for The Guaranteed Plus product suite – a range of USD and EUR payments services – allows Deutsche Bank’s clients and their customers to benefit from enhanced pricing transparency and payment principal preservation. It allows financial institutions to direct individual payments originating outside the US to the local mass payments network, which ensures next day value with control over deductions and financial institutions worldwide to achieve end-to-end pricing transparency and improve fee and deduction management.
SunGard, Thomson Reuters, Temenos and FreedomPay are announcing new apps for Windows 8 and Windows Phone 8 that will help financial services companies across the world grow their businesses with mobile experiences for employees and customers. Windows 8 and Windows Phone 8 devices continue Microsoft’s long history of providing the security, manageability and compliance that financial services companies rely on. As financial services go mobile, the importance of access control, data security and computing power become even more important. App builders for the financial services industry recognize the power of the Windows 8 platform on mobile devices as essential to providing the solutions that their customers demand. Windows 8 enables new critical business mobility and productivity scenarios that meet the rigorous IT standards for security, manageability and support required in today’s financial services industry. FreedomPay mobile payment and incentive developed the FreedomPay Commerce Platform, available first on Windows Phone 8, which allows consumers to use the platform as a mobile wallet to pay at local stores and get exclusive mobile incentives. Payment cards, offers and loyalty cards are secured in the SEEK digital wallet, which simplifies the consumer’s payment experience.
YSPay deployed its mpayments solution, developed in conjunction with Accenture, allowing its customers to process payments with any type of mobile phone. YSPay’s mpayments solution uses phone numbers to process payments – merchants type phone numbers to initiate payment processing and consumers receive a text confirming the payment will be sent. Accenture leveraged the Accenture Mobility platform to help YSPay rapidly launch and scale its mobile payments solution. YSPay is using the Accenture Mobility platform to connect with banks via China Union Pay – China’s bank card association – and with existing YSPay merchants who have point-of-sale machines in place, as well as with additional merchants, such as call centers and mobile top-up service providers. The Accenture Mobility platform allows clients to launch and scale vertical mobile offerings quickly on a variable cost, transaction model basis. This platform is fully equipped with features including published Web services and application programming interfaces (APIs), meaning that YSPay has the capability to integrate the platform with external systems and add new applications and services at any time.
LevelUp launched the LevelUp Software Development Kit (SDK), which will enable developers to easily integrate mobile payments into their own applications. The LevelUp SDK is part of LevelUp’s ongoing strategy to create an open platform for mobile payments, with easy access for merchants, consumers, and developers. For the non-technical folks out there, an SDK is basically a nicely packaged set of tools that lets developers build on a specific platform, or integrate some desirable functionality built by somebody else. SDKs can be really broad, enabling the creation of entirely new apps (like Apple’s iOS SDK), or much more specific, letting developers integrate existing functionality into their own apps (like Facebook’s social SDK). LevelUp’s SDK is more like Facebook’s than Apple’s. Developers can now add mobile payment-specific functionality to their new or existing applications.
Fiserv announced Robert R. Craig as its Senior VP, Biller Solutions. Here he will oversee strategic direction and day-to-day management of biller products and solutions from Fiserv, as well as business development, marketing and account management. He has extensive experience and is a respected leader in the billing and payments industry. Most recently, he was Chief Executive Officer of eDeposit Corporation, which provides prepaid financial services for consumers, merchants and businesses. Previously, he spent five years at Online Resources (ORCC), now ACI, as executive vice president and general manager of the eCommerce Services division, growing the company’s biller business by triple digits during his tenure. With a background rooted in the payments industry, Craig has also held leadership positions at First Data, REMITCO, Wells Fargo and JPMorgan Chase. He holds a bachelor’s degree in economics from Lafayette College.