For the seventh year in a row, consumers have rated American Express highest in customer satisfaction among U.S. credit card companies, according to the annual nationwide study by J.D. Power. The study places American Express highest in overall satisfaction among 11 of the largest card issuers in the U.S. American Express remains the only credit card to receive the study’s top ranking since it was first conducted in 2007. The J.D. Power 2013 Credit Card Satisfaction StudySM looks at six broad categories to determine overall satisfaction: Customer Interaction, Billing and Payment Process, Credit Card Terms, Rewards Programs, Benefits and Services, and Problem Resolution. Over the past year, American Express has worked to improve the overall customer experience by introducing a host of new digital enhancements and updated product offerings, better connecting Card Members with American Express, merchants and each other. American Express ranked highest in Benefits and Services, Rewards Programs, and the Billing and Payments categories.
CoinTap is the creation of Bitcoin Ventures, Inc., a local virtual currency software development company that offers smart solutions for Bitcoin e-commerce. The product is a gift card which streamlines an otherwise tricky and time-consuming process of trading your money on a market for Bitcoins. A $50 gift card is redeemable for 50 dollars in credit, which can then be used to purchase Bitcoins at a competitive rate through the company’s website. While the Government of Canada views Bitcoins as a tradable commodity, but not a currency, Germany recently ruled that the Bitcoin is “private money” and therefore taxable, just like regular money.
ZTE Corporation, a publicly-listed global provider of telecommunications equipment, network solutions and mobile devices, has selected Micropross testers for the internal pre-certification of their NFC enabled smart devices. This choice was driven by several factors. One of them, is the fact that Micropross test solutions are deployed at numerous validation laboratories in the world, which means that ZTE will be able to debug their prototypes in their own laboratories, and be very confident they will be successful when they will take the official validation session at an EMVCo laborarory. Then, Micropross EMVCo L1 analog test bench is the only one validated by EMVCo, which adds another level of confidence to the solution. And finally, only Micropross is able to propose a complete EMVCo test solution in a compact, all-in-one box such as the Contactless Test Station.
Paydiant cloud-based mobile wallet, cardless ATM access and offer redemption platform announced that Harris Teeter, Inc., a Mid-Atlantic grocery chain that operates over 200 stores in eight states and the District of Columbia, will deploy a pilot of Paydiant’s white label mobile wallet as part of their Express Lane online shopping service in Matthews, N.C. beginning this month. The initial deployment will allow Harris Teeter Express Lane customers to use the Harris Teeter mobile wallet called “HT Express Pay” to pay for groceries ordered online. Payment will occur from within a customer’s vehicle at Express Lane curbside pick-up locations. Once the Harris Teeter mobile wallet app is downloaded to the customer’s iPhone® or Android™ smartphone and payment cards are linked to the wallet, the customer will simply scan a QR code presented to them on a Verifone® handheld mobile point of sale device. From there, the customer uses the mobile wallet to choose which of their major credit cards to use to complete the transaction, taps the “pay” button, and then a digital receipt is automatically sent to the customer’s mobile device.
Fiserv announced that Community First Credit Union renewed and expanded its relationship with Fiserv. The $1.7 billion credit union is a longtime user of DataSafe® account processing platform from Fiserv and has added Fiserv solutions for digital channels including Virtuoso™ for online banking, CheckFree® RXP® for bill delivery and payments and Mobiliti™ for mobile banking. DataSafe offers credit unions scalable, integrated account processing technology with flexible deployment options. The database within the platform offers a full view of member information across the enterprise. Community First uses Virtuoso from Fiserv to provide a highly personalized home banking experience that is cost effective and easy for the credit union to manage and customize. Meanwhile, through the capabilities of CheckFree RXP and Mobiliti from Fiserv, members will have mobile banking capabilities such as account balance access, an ATM locator and alerts, as well as the addition of payment capabilities. The Mobiliti mobile banking service integrates with the credit union’s CheckFree RXP bill payment service, making it possible for customers to securely pay bills through their mobile device.
Evolution1 and cloud computing healthcare solution that administers reimbursement accounts, including HSAs, HRAs, FSAs, VEBAs, PRAs, and Wellness and Transit Plans – has been named to the annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy: America’s independent entrepreneurs. Fuhu tops this year’s list. Evolution1 joins LivingSocial, Bojangles’, Edible Arrangements, CDW, and Lifelock, among other prominent brands featured on this year’s list. In a stagnant economic environment, median growth rate of 2013 Inc. 500|5000 companies is an impressive 142 percent. The companies on this year’s list report having created more than 520,000 jobs in the past three years, and aggregate revenue among the honorees reached $241 billion.
Planet Payment payment processing and multi-currency processing services announces the Board of Directors has appointed Carl Joseph Williams as a Director of the Company. Carl Williams’ career in financial services spans 30 years and includes several high profile industry positions. He is currently CEO and founder of Baikal Group, LLC a consultancy and advisory company. From May 2012 until July 2013, he served as Managing Director of Pay Anywhere, LLC. Until recently he was also an advisor to Global Payments Inc. Previously, Mr. Williams was President of World Wide Payment Processing for Global Payments, a role that he held from 2004-2009, while living in Prague and Hong Kong. Mr. Williams also served as President of the Merchant Services Division of National Processing Company, one of the nation’s largest processors of credit card, debit and check transactions. Mr. Williams has served as an advisor to Planet Payment, Inc. since 2010. Mr. Williams holds a B.A. from La Salle University in Philadelphia.
The National Retail Federation issued the following statement in reaction to the Federal Reserve’s announcement that it will appeal a U.S. District Court judge’s ruling that the cap it set on debit card swipe fees in 2011 was too high; “We are very disappointed to see the Fed giving in to the banks. The facts are very clear that the Fed set the cap far higher than intended by Congress, and the court has insisted that the mistake be fixed as soon as possible. Instead, the Fed has taken a position that will drag this out while retailers and their customers continue to pay billions of dollars in inflated fees that harm that U.S. economy. We want to see this case resolved today, not next year, so these fees can finally be brought under control.”
Cardlytics Card-Linked Marketing announced the United States Patent and Trademark Office has issued a patent for Cardlytics’ unique technology, covering their core systems – the Cardlytics Offer Placement System (OPS) and Offer Management System (OMS). U.S. Patent # 8,515,810 enables Cardlytics to create targeted marketing based on consumer purchase behavior, and place advertising through online banking portals. Cardlytics developed its distributed architecture in order to create purchase-targeted marketing campaigns, while protecting consumer privacy.
TransCentra announced that it has been selected by North American Power, one of the nation’s fastest-growing retail energy suppliers, to manage its billing and payments processing. The end-to-end, multichannel billing and payments processing solution will integrate services across the business, enabling North American Power to simplify and enhance billing and payment communication methods for more than 250,000 customers, while driving operational efficiencies. With operations currently in 11 markets, North American Power sought a solution that would transform its billing and payments model, meet regulatory compliance requirements in new markets, and provide the tools to address customer needs quickly and efficiently. TransCentra’s payment processing services include paper and electronic lockbox service, payment data management, A/R file consolidation and generation, and more.
Joseph J. Plumeri is joining the Board of Directors of First Data, a KKR portfolio company. Having served 12 years as Willis Group chairman and CEO and as its non-executive chairman through July 2013, Plumeri strengthened Willis’ position as one of the world’s leading insurance brokers through industry-sector-leading organic growth and operating margins, strategic expansion, and a return to public ownership in 2001. Prior to joining Willis, Plumeri had a 32-year career at Citigroup and its predecessor companies. As CEO of Citibank North America, he led the integration of the consumer businesses at Citicorp and Travelers Group. He also served as chairman and CEO of Travelers Primerica Financial Services, vice chairman of the Travelers Group, and president and managing partner of Shearson Lehman Brothers.
Mercury Payment Systems payment solutions providers announced a collaboration with PayPal to enable Mercury’s vast network of point-of-sale software developers and value-added resellers, and rapidly growing base of 80,000 merchants to offer PayPal in-store. This agreement brings PayPal together with a proven leader in delivering integrated payments solutions to countertops across America to give merchants a simple, and seamless way to use PayPal in-store. Through this collaboration, Mercury’s network of more than 500 point-of-sale developers will be provided a toolkit to enhance their POS system to accept PayPal’s in-store payments. Resellers of those systems will also be trained and certified to bundle PayPal acceptance with other merchant services that they already offer. Merchants using PayPal-enhanced POS systems enable PayPal customers to pay with their desired funding source in their PayPal wallet using their PayPal payment card or their mobile phone via the PayPal app.