Diebold is officially making its Concierge Video Services available to all financial institutions in North America, directly implemented into most Diebold “Opteva” ATMs. Giving consumers the option to initiate video calls to customer service representatives, in order to complete activities not traditionally conducted during ATM transactions, Diebold’s Concierge Video Services offers account maintenance, new account setup and savings product renewals. It was previously piloted by Missoula Federal Credit Union and Mountain America Credit Union.
GE Capital Retail Bank signed a multi-year agreement with Phillips 66 energy manufacturing to provide private label credit card programs for consumer and commercial customers nationwide. GE Capital Retail Finance will manage the Phillips 66 relationship and service the account, which includes a private label credit card for consumers and a branded business revolving charge card for commercial customers. The branded consumer credit card program, which includes the Phillips 66 Personal Card, Conoco Personal Card and 76 Personal Card, will provide consumer cardholders with benefits and convenience, as well as the opportunity to earn rewards for qualifying fuel purchases made at any of the 8,000 independently owned Phillips 66, Conoco, 76 and Phillips 66 General Aviation locations nationwide.
Payment Alliance International (PAI) electronic payment processing solutions has been selected by Rite Aid Corporation to provide turnkey ATM services for approximately 1,500 Rite Aid locations in the western and southern United States. This new consumer-facing program will provide convenient access to cash for Rite Aid customers across the country. As one of the largest ATM networks in the United States, PAI provides ATM services for over 60,000 retail locations nationwide. The Rite Aid program will offer state-of-the-art, EMV-ready, ATM equipment; domestic and international transaction processing; and distinctive branding opportunities for financial institutions.
Lake State Credit Union is using interactive video technology from NCR Corporation, including the “NCR APTRA” for remote control of ATMs. Completely self- and assisted-service through three NCR APTRA Interactive Teller ATMs and additional (non-video teller) NCR SelfServ ATMs. The Technology Village office in Duluth will not only serve current and new members with Interactive Teller, but it also will bring Commercial, Mortgage and Consumer services to that area. Lake State is a $184 million institution and the new Duluth office opening mid-August of this year will be its sixth full service office. APTRA Interactive Teller is the only ATM-based technology that not only lets people talk to a live remote teller, but also gives the teller remote control over the machine to conduct transactions. APTRA Interactive Teller can conduct approximately 95 percent of typical teller transactions.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] The Discover U.S. Spending Monitor rose 4 points to 96.3 in June, its highest point in 2013, following a substantial increase in consumer confidence about the economy. Consumers rated both the economy and their personal finances as more positive in June, and also indicated intentions to spend more over the next…
MoneyGram has acquired Latino Services funds transfer agent, to increase the number of MoneyGram-owned locations. The move brings MoneyGram closer to its consumers in an effort to meet customers’ evolving funds transfer needs. Prior to the acquisition, MoneyGram operated stores in Miami, Florida, and New York City, New York. The purchase of former non-exclusive agent Latino Services, which sends remittances from the U.S. to Mexico and Latin America, will result in 10 new company-operated stores serving Atlanta customers. The acquisition provides an opportunity for the company to test new strategies in an important market.
A new survey carried out by Parcel2Go has suggested that consumers are becoming increasingly confident about buying products and services using mobile phones and tablets. More than 100 people responded to the snap poll run through the Bolton-based parcel delivery specialist’s Twitter account, with 68 per cent saying they had used a mobile device such as a smartphone or an iPad to make a purchase over the internet. Perhaps unsurprisingly, major online marketplaces including eBay and Amazon were cited by a significant number of people. Just under a third of respondents said they had not made online purchases using a mobile for concerns of security and giving out payment details over a mobile connection.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Fiserv was recognized as the top online and mobile bill payment processor in a recent report by Aite Group. Fiserv provides comprehensive electronic billing and payment solutions that enable thousands of financial institutions and hundreds of businesses to provide customers the convenience of receiving and paying household bills online or via…
CreditCall expands its US team with the appointment of Richard Roscher as EMV Business Development Director. Bringing with him extensive experience leading technology initiatives, new product implementations and business development within the electronic payments industry, Roscher has been involved in the payments space for over 15 years. He has worked for WorldPay and Chase Paymentech and consulted numerous major brands. His top initiative will be to lead CreditCall’s initiatives to support EMV migration in the US.
Square has hired Gokul Rajaram, Product Engineering Lead. Here Rajaram will lead software development for Square Register full POS system for businesses. He was most recently the Product Director of Ads at Facebook, where he drove product development and execution for Facebook’s advertising products. Rajaram also co-founded Chai Labs as CEO before the company was acquired by Facebook in August 2010. Earlier in his career, Rajaram was Product Management Director for Google AdSense, where he developed software products for millions of small businesses all around the world. Rajaram earned a Masters in Business Administration from MIT Sloan in 2001, a Masters in Computer Science from the University of Texas at Austin, and a Bachelor of Technology in Computer Science from the Indian Institute of Technology Kanpur.
Ingenico appointed Martine Birot EVP Human Resources and Internal Communication. Martine brings 25 years of experience in HR, with international groups such as Solvay, Motorola and Technicolor, based in France, Sweden and China. Martine previously managed the implementation of worldwide HR processes, notably for compensation & benefits and global recruitment. She has also managed the HR activities related to two LBOs. She graduated from the Sorbonne University and the CELSA.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Elavon launched its “MobileMerchant” for iPhone and iPad. Recognised as “Best Mobile Payments” by the Merchant Payments Ecosystem Awards 2013, “MobileMerchant” for iPhone and iPad is an innovative, secure and complete payment solution that effectively transforms mobile devices into payment terminals. Businesses are free to accept card payments quickly and securely…