Citi has expanded its CitiDirect Banking Evolution (BESM) service to over 70 countries with a client-friendly upgrade that provides enhanced feature functionality and client service experience. CitiDirect BE, the evolution of the award-winning CitiDirect Online Banking platform (CitiDirect), represents a multi-year investment and delivers a new client experience with a contemporary design, enhanced navigation and optimized user interface. This includes new portal and single point of entry with enhanced self-service tools and analytics applications, a simple upgrade from CitiDirect to CitiDirect BE that eliminates the need for complex and disruptive migrations and electronic bank account management (eBAM) and digital identity services.
Leaf tablets specifically designed for commerce announced its “Leaf for Quick Serve” to provide solutions for common challenges in the quick service restaurant (QSR) industry that make it easier for owners to run and grow their business. Leaf for Quick Serve gives restaurant owners a cost-effective alternative to legacy cash registers with a tablet that increases visibility into their business through sophisticated, user-friendly analytics and an improved customer experience. Running on Leaf’s built-for-business POS tablet, the LeafPresenter, which already includes features such as modifiers, printer routing, kitchen notes, check splitting by item or amount, consumer ratings and text-based receipts, Leaf for Quick Serve introduces brand new functionality built specifically for QSRs.
Fiserv financial services technology solutions announced that Heritage Financial Corporation selected its “DNA account processing platform from Open Solutions. To better serve the customers of Heritage Bank and Central Valley Bank. The $1.3 billion asset holding company cited the platform’s state-of-the-art technology, flexible architecture and strong commercial capabilities as key factors in the decision. DNA is the first open, relationship-centered core banking platform built for global collaboration. The platform employs a real-time, relational data model designed around the person, not the transaction, so that Heritage Bank staff can securely view complete profiles of their retail and commercial customers by person, product or account. The bank also gains a single loan system for consolidated commercial, mortgage and consumer servicing with the ability to implement master line processing.
Fiserv financial services technology solutions made available the PayChoice payroll solution through its latest partnership agreement. Targeting financial institutions utilizing online business banking solutions from Fiserv, PayChoice provides payroll services to small- and mid-sized businesses. The strategic agreement will offer businesses multiple levels of service in a single technology platform by combining PayChoice online payroll, tax, human resources (HR) and employee benefit administration solutions with the strength of online banking solutions from Fiserv.
ERN has announced the appointment of Roger Alexander, the former President of Elavon Merchant Services Europe and Brian Thom, the former President of Citibank Japan, to its board of advisors. Alexander brings to the role vast experience of the financial services industry, currently holding non-executive directorships at foreign exchange platform Canton FX, payment and loyalty consultancy The Logic Group and secure payment solution provider Pensio. He’s a graduate from Harvard Business School and spent over a decade at Barclays as Managing Director of The Emerging Markets Group as well as a Director at Barclaycard, also Roger was the former CEO of EuroConex and the former CEO of Switch UK. Meanwhile, Thom spent more than seven years at Citibank, where he served as President of Citibank Japan and Country Head of Citibank Korea. He is currently a Director at CSC Pacific and DPSL Limited, Executive Director at Asia CEO Network and a Partner at business solution and support service provider Gravitas Partnership. He is also the former Global Head of Marketing For American Express and the former SVP of Marketing for MasterCard.
American Express is bringing a host of music experiences to this year’s Tribeca Film Festival, culminating with a live streamed performance by Vampire Weekend directed by award-winning actor, director and producer Steve Buscemi as part of the “American Express Unstaged” concert series. Multiple music-related activities complete a roster of events that American Express will bring to Tribeca Film Festival fans from the latest in gourmet popcorn to the hottest red carpet moments. Opening the Festival with Mistaken for Strangers, American Express has signed on to open the 2013 Tribeca Film Festival as a sponsor of the Opening Night Gala. American Express continues to give its Cardmembers early access to tickets to the Festival, allowing cardmembers to purchase tickets to all Tribeca Film Festival screenings, as well as exclusive events.
Chase picked up four awards for its outstanding banking and investment services to customers in 2013 from TNS. Chase earned National Achievement in Consumer Banking and in Premier Banking, as well as Regional Achievement in the East United States and West United States categories. The TNS Choice Awards recognize financial institutions who are the best among their peers in acquiring, retaining and developing customers. TNS conducted interviews with 20,000 consumers across the United States to determine their top selections.
Fiserv financial services technology solutions and provider of business driven technology solutions for credit unions, announced two credit unions have selected its “XP2” account processing platform. They include the Greater Iowa Credit Union based in Ames, Iowa, and E Federal Credit Union based in Baton Rouge, La. Enlisting Fiserv allows the banks and FIs to quickly implement a competitive business services program for its members and initiate an effective cross selling program. Other integrated Fiserv solutions include its “LynxGate” for ATM management, “WireXchange” for wire transfers and “Wisdom” for financial management. The “XP2” platform from Fiserv offers account processing for credit unions featuring a Microsoft .NET Framework architecture.
Payment Alliance International (PAI) electronic payment processing solutions announced Donna Embry, SVP, strategic development, was named the Most Influential Women in Payments by PaymentsSource. Having held executive product, marketing and operations positions with major industry players such as Citizens Fidelity Bank (now PNC Bank) and Vital Processing Services (now TSYS Acquiring Solutions), Embry has led the development, roll-out and enhancement of the entire suite of PAI products and services, and is a mentor to her staff and peers. In October of last year, Embry was elected president of the Midwest Acquirers Association (MWAA) and continues to foster changes throughout the entire industry as she serves in the top leadership role for the regional association.
FIS banking and payments technology announced Centennial Bank will deploy its “Merchant Services” solutions to support continued growth in merchant relationships. By deploying the comprehensive suite of products and services with customized credit, debit, check and gift card processing, Centennial Bank will adopt a true end-to-end merchant services solution for managing merchant portfolios while gaining a competitive advantage in the marketplace. FIS’ Merchant Services helps financial institutions strengthen merchant relationships through merchant processing options while Centennial Bank provides commercial and retail banking plus related financial services.
MoneyGram renewed its exclusive relationship with Circle K, the nation’s second-largest convenience store chain, and expanded its product offerings to include money transfer and bill payment services, in addition to the money order service previously provided to Circle K’s 2,900 company-owned stores. MoneyGram offers bill payment services in the United States and Canada and money transfer services worldwide through a global network of more than 310,000 agent locations – including retailers, international post offices and financial institutions – in 197 countries and territories.
MasterCard Canada launched its MasterPass digital payment services. This offers a seamless, secure and speedy check out regardless of where consumers may be and what screen they may be using – MasterPass securely stores credit card information and shipping information in a secure cloud hosted by trusted entity. It also provides added tools that provide consumers with real-time alerts, account balances, loyalty programs as well as Priceless offers and experiences. Merchants including Porter Airlines, WagJag, Jaunt.ca and Grocery Gateway have enabled MasterPass checkout services on their eCommerce websites. MasterCard plans to expand the number of MasterPass enabled merchants in Canada to 800 merchants by the end of 2013 and 2,800 merchants by the end of 2014. When making purchases through these companies’ eCommerce websites, MasterPass digital services will allow Canadian consumers to securely and seamlessly complete their transaction in a few clicks, eliminating the burden of filling out card and shipping information repeatedly.