American Express has been ranked highest in customer satisfaction among U.S. credit card companies on the annual nationwide consumer study by J.D. Power and Associates. This places American Express highest in overall satisfaction among 11 of the largest card issuers in the U.S. American Express has received the study’s top ranking every year since it was launched in 2007. The J.D. Power and Associates 2012 Credit Card Satisfaction StudySM looks at six factors to determine overall satisfaction: Customer Interaction, Billing and Payment Process, Credit Card Terms, Rewards Programs, Benefits and Services, and Problem Resolution. This is through an enhanced website to provide an improved user experience; “tagging” to help Cardmembers create a customized view of their charges and simplifies the experience of managing their expenses; an all new Account Manager feature, making it easy for Cardmembers to list additional individuals, like a spouse or a business partner, who are authorized to access and manage their card accounts; and “My Offers” mobile offer engine that recommends and ranks relevant merchant offers in real time for U.S. Cardmembers based on their spending history and location.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Data now show a continuing shift towards online, mail-order and telephone-order fraud versus counterfeit fraud over the same period. With this, from January 2010 to September 2011, card-not-present fraud losses increased at twice the rate of counterfeit card losses. Though Internet, mail and telephone fraud accounted for the highest total fraud…
TOSHIBA launched its “WILLPOS M30” high-performance hybrid POS allowing retailers to connect with sophisticated consumers in the new world of multi-channel retailing. The “WILLPOS M30” performance benefits ensure the terminal is 5-20 times superior to the current competitive top of the range POS terminals. The WILLPOS M30 is indeed a successful balancing act of advanced PC technology with the key requirements of retail. Its ‘green credentials’ and future-proof upgrade options on board ensure retailers a positive ROI that sets the WILLPOS M30 apart from other PC-based POS systems. The embedded ‘Deep Sleep’ mode reduces its energy consumption in a most dramatic way when compared to the traditional ‘stand-by’ mode.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Discover partnered DoSomething.org non-profit organization to encourage teenagers to petition their high schools to bring financial education into their classrooms. Students can visit DoSomething.org to sign the petition, which they can then either print or email to their school administrators. By sharing the petition with five others, the petitioning student is…
Harland Financial Solutions announced its “PhoenixEFE” enterprise solution has been chosen by MBank for its real-time core processing solution. The bank has purchased numerous integrated solutions such as Cavion Internet Banking, Cavion Mobile Banking, Cavion Bill Pay, ActiveView® Content Management, ActiveView Item Processing, ActiveView Merchant Capture, Electronic Funds Transfer services and FMS financial accounting solutions.
TSYS launched its free investor relations app for iPhone, iPad and Android mobile devices, powered by theIRapp. TSYS’ investor relations app allows users to navigate the company’s investor relations materials, receive a stock quote and view other important stock information. The app will also include the latest press releases and SEC filings from the company, along with marketing and background information, videos, audiocast conference calls and presentations. Investors will have multiple ways to be notified when new information is posted to the app, including updates through Facebook, Twitter and e-mail.
Malauzai m-banking SmartApps for community financial institutions launched SmarText capability that provides registered users with access to account balances and recent transaction history without having to perform a traditional login on the mobile application. SmarText combines the convenience and speed of text banking with the enhanced user-experience of mobile app-based banking. The function was developed in response to SmartApp usage data compiled by Malauzai that shows logging in as one of the most challenging tasks in mobile banking, mostly due to mis-typed information. The SmartApp usage data also determined that 76 percent of mobile banking sessions are short, and users only check their balance and transaction history during the time they are logged in. To provide a better user experience, Malauzai worked with City Bank Texas to make these features easily accessible to the bank’s customers.
EcoScraps sustainable, organic, chemical- and manure-free lawn and garden products received $250,000 from Chase and LivingSocial as part of the “Mission: Small Business” grant program, designed to increase awareness of the important role small businesses play in local communities. EcoScraps no-chemical alternative soil products and has been able to quickly expand and reach a wide variety of consumers. Participating small businesses from across the country were evaluated based upon their applications which were required to demonstrate a feasible growth plan, creativity, overall passion for their business and the potential to make a positive impact within the local community. A panel of small business experts reviewed nearly 70,000 applications from small businesses across the country and enlisted support from 3.1 million consumers who each voted for their favorite small businesses, for which EcoScraps was one of 12 companies selected.
Boingo Wireless Wi-Fi software and services announced Google Offers is expanding its sponsorship of Boingo Wi-Fi from six New York subway stations and more than 200 Manhattan hotzones, to 24 additional locations across the country. Google Offers will sponsor free and discounted Wi-Fi offerings at eight malls and 16 airports in major cities nationwide, including Chicago, Houston, Los Angeles, New York, Washington, D.C., and Seattle. Google Offers is also extending a discounted Boingo Wi-Fi access offer to travelers at 16 airports nationwide.
Fiserv financial services technology solutions announced six financial institutions have implemented Cleartouch from Fiserv for account processing, online banking, risk management, check capture, mobile banking, document imaging, card production, bill payment and accounting. The Cleartouch bank platform is an integrated, end-to-end solution that delivers real-time capabilities. The banks include Mansfield Bank, a $372-million bank headquartered in Mansfield, Mass.; The Home Building & Loan Company, a $43-million bank in Greenfield, Ohio; Kennebec Federal Savings & Loan Association in Kennebec, Maine; Magyar Bank, headquartered in New Brunswick, N.J.; Webster City Federal Savings Bank, a $91-million bank in Webster City, Iowa; and Winchester Savings Bank in Winchester, Mass.
[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Delinquencies for U.S. credit card ABS fell for the 30th straight month for unprecedented positive performance while bankruptcy filings fell between 8-10% in 1Q/12 from the year ago period and were down significantly during the period from June 2011 to June 2012 from the year ago period. After peaking in January…
Inc. Magazine has announced that Bluefin Payment Systems achieved the #6 position overall on its annual 500/5000 list of the fastest-growing, private companies in the United States. Bluefin Payment Systems provides a highly secure payment gateway for electronic payments, including debit/credit card processing, ACH, and more. Placements on the list are based on the percentage of revenue growth from 2008 to 2011 for private US-based companies with minimum revenue of $100,000 in 2008 and $2 million in 2010. Bluefin Payment Systems achieved the #6 spot on Inc.’s list by generating 2011 revenue of $55.6 million and experiencing an 11,675.7% growth rate from 2008 to 2011.