a leading global provider of self-service solutions and services, announced
that it has signed a service agreement with Credit Union Services
CUSCAL is the peak industry body and service organization that represents
175 credit unions across Australia. It provides a range of essential services
to its affiliated credit unions who have more than 1,300 automated teller
machines (ATMs) across the nation. Under the agreement, Diebold will provide
second level maintenance and support to the Rediteller ATM network.
The agreement comes into place on 1st December 2002 and covers all states
and territories in Australia for an initial period of two years.
Reg Bohler, managing director of Diebold Australia and New Zealand, added,
“This latest partnership with CUSCAL and Australian credit unions shows
Diebold’s continuing strength and leadership in the ATM service market. We are
focused on providing ATM solutions, security solutions and Premier Services
that improve the effectiveness and profitability of our customers’ business.
We are Australia’s largest ATM service provider, maintaining approximately
7,000 ATMs nationwide. Our service base consists of Diebold, IBM, NCR and
Olivetti ATMs. We anticipate that demand for Diebold’s Premier Services will
continue to increase substantially in the coming months.”
Ian Sanford, head of payments at CUSCAL, added, “Diebold has put forth a
compelling service proposition for our customers which demonstrates their
understanding of credit union’s positioning in the market and their strong
service ethic. CUSCAL looks forward to working with the Diebold team as we
strive to deliver a service to our customers which is consistent with their
needs and assists them to manage a sustainable ATM business”
Diebold, Incorporated is a global leader in providing integrated self-
service delivery systems and services. Diebold employs more than 13,000
associates with representation in more than 88 countries worldwide and
headquarters in North Canton, Ohio, USA. Diebold reported revenue of
$1.76 billion in 2001 and is publicly traded on the New York Stock Exchange
under the symbol ‘DBD.’ For more information, visit the company’s Web site at
CUSCAL is the peak industry and service organization for Australia’s
credit unions, representing 175 credit unions, with around $25 billion in
assets and 3.6 million members.
CUSCAL provides credit unions with treasury and funds management services,
transaction services, various wholesale and retail banking products, insurance
products, data processing and communications, technology, public affairs,
compliance, staff training, research, marketing, and other business services.
International ratings agency Standard & Poor’s has recently reaffirmed its
rating of AA-/Stable/A-1+ for CUSCAL. CUSCAL has maintained its rating each
year since S&P first rated the organization in 1997. This rating places CUSCAL
on the same rating level as three of the four major banks – ANZ, Commonwealth
and Westpac, and a higher rating than many other financial institutions
including most regional banks. In reaffirming the rating S&P stated that
CUSCAL’s credit profile is enhanced by its role as the central special-service
provider in the Australian credit union industry; its excellent credit risk,
very good asset quality and balance-sheet liquidity; and its experienced and
conservative management team.
CUSCAL holds an exchange settlement account with the Reserve Bank of
Australia and is a member of the Australian Payments Clearing Association