Message to all employees Card Services Announces Site Decisions
A Message From Bill Campbell and Rich Srednicki
In the 12 months since the Bank One and JPMorgan Chase merger was announced, we have made great strides toward achieving organizational integration, financial targets, integrating systems, selecting best practices and defining our priorities.
We still, however, have much more work to do as our competitive environment demands that we continually operate more efficiently and reduce our cost structure. Today, we are moving toward those objectives by announcing several key decisions affecting our operating sites.
During the fourth quarter of this year, JPMorgan Chase will close the portion of its operations in Tampa, Florida associated with Card Services. This is a difficult course of action to take as it affects many of our colleagues. We are hopeful that a large number of people will find positions with other JPMC businesses in the Tampa market or in other locations. We are announcing this decision well in advance of the site’s closure to give people as much time as possible to make transitions, and we will provide a comprehensive program of career assistance to support them in their job search both within and outside the firm.
We will also be consolidating where certain types of work are performed, providing additional operating efficiencies that improve our cost structure. We have coordinated these decisions carefully so that, in most cases, employees impacted by these changes will be able to move into new positions in Card Services functions that are expanding within the same site, or to other JPMC businesses in the local market.
These changes affect Columbus Fraud Operations, Tempe Payment Operations and Elgin Billing Dispute By Phone. As these functions transition out of these sites, time we will be adding positions in Columbus Customer Service Operations, Tempe Fraud and Lending Operations and Elgin Fraud Operations, which will provide good job opportunities for our people. Affected employees will receive first consideration for available CCS positions.
We are committed to offering employees the highest level of support during these transitions. Still, we recognize the disappointment these decisions create for our colleagues in Tampa and the change they will present for a number of others. Please know that we made these decisions with great care and with the interests of all of our constituencies – our employees, customers and shareholders – in mind.
Thank you for your continued support and for your special consideration of our colleagues.