ACA International Statement on the FTC’s 2006 Annual Report on the FDCPA
Below is the statement of ACA International, the Association of Credit and Collection Professionals, on the Federal Trade Commission’s 2006 Annual Report to Congress on the Fair Debt Collection Practices Act (FDCPA).
Rozanne Andersen, General Counsel and Senior Vice President Legal and Government Affairs for ACA International, today issued the following statement regarding the Federal Trade Commission’s 2006 Annual Report to Congress on the Fair Debt Collection Practices Act:
“Private debt collectors play a vital role in our nation’s economy. The vast majority of debt collectors play by the rules, and treat consumers with fairness and respect.
As the leading trade association for the industry, ACA International enforces a strict code of ethics for our private debt collector members to ensure that private debt collectors meet the highest standards.
While to us even one complaint is too much, the complaints outlined in the FTC report represent one oneÃ¢Âthousandth of one percent of the annual contacts made to consumers. As noted in the FTC report, ‘the Commission does not verify the consumer complaints it receives’ and, as such, it ‘cannot determine the extent to which the complaints the Commission receives represent abusive debt collection practices in general.’
ACA was instrumental in developing the FDCPA nearly 30 years ago, because its members support strong consumer protection. ACA continues to work with policymakers to ensure that consumers’ rights and collectors’ responsibilities are clearly defined in an ethical and highly regulated collection industry that serves credit grantors and consumers alike.
ACA lauds the commonÃ¢Âsense legislative recommendations made by the FTC to increase clarity and compliance with the FDCPA, and hopes that Congress will act to implement these changes.
ACA International is pleased the report acknowledges the debt collection industry’s vital importance to the economy, and promotes a constructive dialogue on fair practices. We look forward to furthering this work with our strict code of ethics and through continued consumer education and outreach.”
ACA has expertise on consumer rights and collector responsibilities established by the FDCPA. Please let us know if you would like to interview an ACA expert on this subject.