Firstmark Credit Union, of San Antonio, Texas, has signed a long-term credit card processing agreement with PSCU Financial Services, the nation’s largest CUSO announced. As part of the agreement, PSCU Financial Services’ award-winning Contact Center will provide 24 x 7 bilingual support to Firstmark Credit Union’s 21,000 credit cardholders.
The credit union is launching an ambitious campaign to grow its credit portfolio, so it had very high requirements for its new credit processor, according to Connie Shoemaker, Firstmark Credit Union’s Vice President of Retail Lending.
“We wanted the flexibility to run concurrent marketing promotions with different interest rates for different promotions. We also wanted a powerful automated system that uses its intelligence to handle plastic reissues, credit line and collection queue management and other tasks so our staff can focus on exceptions,” said Shoemaker.
“PSCU Financial Services’ CreditAbility(TM) platform is able to address these needs with a unique combination of industry-leading technology and outstanding cardholder service.”
“Firstmark Credit Union’s selection of PSCU Financial Services is a solid endorsement of our staff, service and solutions,” said David J. Serlo, President and CEO of PSCU Financial Services. “We look forward to delivering high-quality service and value-added solutions that increase member satisfaction.”
Firstmark Credit Union has 88,000 members and $594 million in assets.
About Firstmark Credit Union
Firstmark Credit Union (formerly San Antonio Teachers Credit Union) is a member owned, locally controlled, not-for-profit financial cooperative. It was chartered in 1932, making it the oldest state-chartered credit union in San Antonio, Texas.
About PSCU Financial Services
As a non-profit cooperative, PSCU Financial Services is owned by more than 500 member credit unions representing 10 million cardholder accounts and more than 345,000 online bill payment subscribers. Its Contact Center services more than 10 million inquiries a year.
PSCU Financial Services maintains its headquarters and Eastern operations center in St. Petersburg, Florida. The company is also supported by a West Coast operations center based in Phoenix, Arizona. PSCU Financial Services is the nation’s largest Credit Union Service Organization (CUSO).
Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaids, bill payment and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As the leader in the credit union industry, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit the company’s Web site at www.pscufs.com.