Seeking better service for its members and superior payment processing, LA DOTD Federal Credit Union of Louisiana has moved all of its credit card and debit card processing to TNB Card Services.
TNB announced today that the 68-year-old Denham Springs, Louisiana-based credit union is currently in the process of converting its processing to TNB. The conversion covers 4,000 credit cards and 5,400 debit cards.
Cary J. Anderson, president and CEO of LA DOTD FCU, said the credit union had become increasingly unhappy with its previous payment processor and decided it was time for a change.
“TNB has a solid reputation in the market for providing great service and for its processing capabilities,” Anderson said. “I was already very familiar with TNB, so they were the first people we called when we decided to change.”
Moving to TNB, Anderson added, “should mean a better quality service for our members and a better rewards program. Also, from the credit union side, we expect an improvement in the processing, with enhanced reporting capabilities and a more user-friendly interface into their system.”
LA DOTD Federal Credit Union has 15,500 members and assets of $85 million. It is converting its PIN and signature debit and credit card processing to TNB.
“Like so many other credit unions have done recently, LA DOTD FCU turned to TNB for card processing for three key reasons: our reputation for quality customer service, our unmatched payments processing capabilities, and our user-friendly system, thanks to our VIP CardStation^TM platform,” said Dusty Bowers, senior vice president and national sales manager of TNB Card Services. “They know we will deliver the best possible card program in the credit union industry for their members.”
*About LA DOTD Federal Credit Union*
LA DOTD FCU has served the financial needs of the Louisiana Department of Transportation and Development employees and their families for more than 65 years. Since 2002, the credit union’s membership field has also included the residents of Livingston, Calcasieu and Cameron Parishes, along with the employees and family members of more than 175 Louisiana corporations. LA DOTD FCU’s headquarters is at the Denham Springs Financial Resource Center. For more information about LA DOTD FCU, call (800) 436-8328, or visit HYPERLINK “http://www.ladotdfcu.org” www.ladotdfcu.org.
*About TNB Card Services*
TNB Card Services, owned and directed by credit unions since 1976, provides electronic payments processing, as well as an agent issuing solution for credit unions nationwide. Serving more than 450 financial institutions and managing more than 1.6 million cards, Dallas-based TNB enables credit unions to enhance member loyalty through credit union-branded card products. For more information about TNB, go to www.tnbcard.com