NCR Corporation, the leading automated teller machine (ATM) manufacturer
in the country and worldwide, has secured a contract from Hong Kong and
Shanghai Banking Corporation (HSBC) to manage its fleet of off-site ATM
centers in the Western and Southern regions of India.
NCR will provide HSBC first-and second-line maintenance, caretaker
services, site maintenance, consumables supply and management besides
and cash replenishment services. With NCR’s customized end-to-end
solution for ATM channel management, the bank will be empowered to
provide its customers enhanced service.
Speaking on the contract,* *Mr. Nicholas Winsor, Head Personal Financial
Services, HSBC India*, *said, “Service Excellence is one of the Pillars
on which HSBC’s success is founded. NCR’s ATM management services will
enable us to resolve service incidents faster, while their domain
expertise on ATM technology and proven fail-safe processes will help us
to improve customer service levels.”
Speaking on the contract,* *Deepak Chandnani, Managing Director of NCR
in India, said, “ATM availability is a key to improved customer
satisfaction and at NCR our services have been designed to maximize
availability of the self-service channel to the cardholder. For
financial institutions, customer satisfaction equates to customer
retention, enhanced loyalty, further revenue-generating opportunities
and improved profitability. NCR, as always, is committed to help banks
achieve their objectives with our sophisticated technology and proven
service capabilities.”
The Managed Services contract with HSBC will ensure that the bank does
not have to spend time and precious in-house resources on day-to-day
operational management of its ATM network.
Leveraging NCR’s knowledge-driven service delivery architecture, banks
benefit with best-in-class service quality standards as NCR quickly
recognizes and addresses issues that can lead to ATM downtime and
thereby ensure high availability.
