Experian, the global information solutions company, has acquired the Tallyman debt collection management software and operations. Tallyman will be become part of the Experian Decision Analytics business to create an innovative and complete collections solution.
Tallyman is a market-leading collections management software package that helps organisations to build more focused and closer relationships with their customers by ensuring that revenue collection processes are fully aligned with their business’ objectives.
Some forty clients currently use Tallyman to successfully manage more than 20 million customers and control the collection of more than Â£1.25 billion ($2.5 billion) of debt. The Tallyman solution is used around the world by organisations and businesses that grant credit to consumers, such as banks, building societies, loan providers, credit card companies and debt collection agencies, as well as organisations that provide consumer credit as part of their business model, such as retailers, utilities and communications companies.
Tallyman offers a rapid return on investment by reducing the amount of cash locked up in outstanding debt and reduced debt write-off, resulting in a lower cost of collection. Its unique value lies in its ability to segment customers in arrears in the same way that marketing departments segment customers and prospects using CRM systems.
The Tallyman solution is based on three key functions: decisioning (from customer segmentation to strategy setting), collections (to manage customers and the collection process) and analytics (to model strategies and predict outcomes). Continuous improvement in the collection process is achieved using tools for visualisation, simulation and champion/challenger testing of new strategies and collection models.
The Tallyman technology is compatible with Experian’s existing Decision Analytics product set and its integration will enhance the capabilities and functionality of Strategy Management, Experian’s market-leading decision engine, and its expertise in strategy optimisation.
The enhanced collections solution developed by combining Tallyman and Experian’s solutions will allow organisations to add significant value, with a substantial impact on their overall profitability, by making the collections function more efficient and improving the productivity of each action addressed to customers.
Brian Dewis, Chief Executive for the Tallyman operation, said: “Becoming a part of an international group like Experian will open greater opportunities to extend the proven benefits of Tallyman. It will also benefit our clients and any company with an interest in improving its collections processes.”
Elio Vitucci, Managing Director, Experian Decision Analytics, commented: “With this acquisition, Experian is reinforcing its commitment to providing its clients with best practice solutions covering the entire customer life cycle by offering them a first class, innovative and powerful collections management solution. The integration of Tallyman into Experian’s collections solution will allow us to continue to innovate and increase our competitive advantage in credit collections.
“The combination of the Tallyman solution in different vertical markets, including telecommunications, utilities, public sector and financial services, and Experian’s leading position throughout EMEA and Asia Pacific will enable us to meet clients’ requirements in any market.”
Tallyman has been purchased from Talgentra, a provider of software and services for billing and revenue collection.
*For further information:*
Beatriz Sanjuan, +34 91 770 95 00 [email protected]
*The word ‘Experian’ is a registered trademark in the EU and other countries and is owned by Experian Ltd and/or its associated companies.
*About Experian Decision Analytics*
Experian Decision Analytics’ enterprise-wide solutions combine data intelligence, predictive analytics, decision-enabling technologies, strategy optimisation and consulting services to enrich client data and allow organisations to maximise profitability and performance from their customer relationships. The company works closely with clients in more than 60 countries across diverse industries, including financial services, telecommunications, retail, leasing, automotive, insurance and utilities, enabling them to make billions of customer-focused decisions annually.
As part of the global Experian Group, Experian Decision Analytics has more than 30 years experience of managing bureau data, adding intelligence to that data and delivering analytical solutions. It maintains connectivity with more than 70 credit bureaux around the world and, with offices worldwide, is uniquely qualified to support local, national, regional and global businesses.