Experian, the global
information solutions company, has acquired the Tallyman debt collection
management software and operations. Tallyman will be become part of the
Experian Decision Analytics business to create an innovative and
complete collections solution.
Tallyman is a market-leading collections management software package
that helps organizations to build more focused and closer relationships
with their customers by ensuring that revenue collection processes are
fully aligned with their business’ objectives.
Some forty clients currently use Tallyman to successfully manage more
than 20 million customers and control the collection of more than ÃÂã1.25
billion ($2.5 billion) of debt. The Tallyman solution is used around the
world by organizations and businesses that grant credit to consumers,
such as banks, building societies, loan providers, credit card companies
and debt collection agencies, as well as organisations that provide
consumer credit as part of their business model, such as retailers,
utilities and communications companies.
Tallyman offers a rapid return on investment by reducing the amount of
cash locked up in outstanding debt and reduced debt write-off, resulting
in a lower cost of collection. Its unique value lies in its ability to
segment customers in arrears in the same way that marketing departments
segment customers and prospects using CRM systems.
The Tallyman solution is based on three key functions: decisioning (from
customer segmentation to strategy setting), collections (to manage
customers and the collection process) and analytics (to model strategies
and predict outcomes). Continuous improvement in the collection process
is achieved using tools for visualisation, simulation and
champion/challenger testing of new strategies and collection models.
The Tallyman technology is compatible with Experian’s existing Decision
Analytics product set and its integration will enhance the capabilities
and functionality of Strategy Management, Experian’s market-leading
decision engine, and its expertise in strategy optimization.
The enhanced collections solution developed by combining Tallyman and
Experian’s solutions will allow organizations to add significant value,
with a substantial impact on their overall profitability, by making the
collections function more efficient and improving the productivity of
each action addressed to customers.
Brian Dewis, Chief Executive for the Tallyman operation, said: “Becoming
a part of an international group like Experian will open greater
opportunities to extend the proven benefits of Tallyman. It will also
benefit our clients and any company with an interest in improving its
collections processes.”
Elio Vitucci, Managing Director, Experian Decision Analytics, commented:
“With this acquisition, Experian is reinforcing its commitment to
providing its clients with best practice solutions covering the entire
customer life cycle by offering them a first class, innovative and
powerful collections management solution. The integration of Tallyman
into Experian’s collections solution will allow us to continue to
innovate and increase our competitive advantage in credit collections.
“The combination of the Tallyman solution in different vertical markets,
including telecommunications, utilities, public sector and financial
services, and Experian’s leading position throughout EMEA and Asia
Pacific will enable us to meet clients’ requirements in any market.”
Tallyman has been purchased from Talgentra, a provider of software and
services for billing and revenue collection.
