Wednesday, May 27, 2009 at 12:13pm
New Payments Terms
Q: Are you going to start charging for Facebook?
No, the new payments terms cover purchases you make on the site,
Facebook is and will continue to be a free service.
Q: What is a credit?
Credits are a form of payment you can use on Facebook. You can buy
credits from Facebook (10 credits for $1) to buy gifts in the Gift Shop.
Q: What happens to my credits if I leave Facebook?
If you deactivate your account and do not reactivate it within six
months or delete your account, you will lose any accumulated credits.
Credits are a part of Facebook and can only be used within the Facebook
contextâthey donât have value outside of that context, and we donât
allow them to be used outside of Facebook for a number of reasons. If
you plan to leave Facebook you should use your credits before you do.
Q: Do credits expire?
Credits do not expire so long so long as you remain active on the site.
Q: I bought something and now I don’t like it, whom at Facebook can I
If you do not like something that you bought, you should talk to the
merchantâjust like you would in the real world. In some cases, we will
be the merchant, and we will work to address your concerns. In other
cases, if we are not the merchant, we encourage you to try to work
things through with the merchant. However, if you are not able to work
things through with the merchant, we want you to tell us so that we can
evaluate the situation as well. In addition, if you paid by credit card,
you may have chargeback rights as well.
Q: Why don’t I own the credits I paid for?
When you purchase or receive credits you receive a limited right to use
them in connection with certain features on Facebook, such as the
purchase of a virtual gift. You do not own credits because if you were
to leave Facebook, you cannot take them with you.
Q: Why do you need some of this information like a “financial instrument”?
We only need the information necessary to process the transaction and
make the payment, which is primarily information required by credit card
companies or the law.
Q: Is Facebook going to check my credit score?
In order for Facebook to facilitate transactions, we need to have the
ability to ensure that merchants and advertisers are in compliance with
our rules, which may include an authorized credit check. This is in
order to protect users and fulfill our obligations. Only merchants or
advertisers will be subject to this, we wonât be checking credit on
users who are only making payments or purchasing credits.
Q: How do I know that my financial data is safe with Facebook?
Facebook uses SSL technology to securely transmit your credit card
information. In addition, we keep your credit card number private; it is
never shared with the application. Finally, we have a security team that
uses state-of-the art technology and around the clock monitoring to
ensure that your information is secure on our site and in full
compliance with all regulations and security practices.
Written last Wednesday