SANTANDER
Spain-based Santander has outlined plans to create around 400 call center jobs in the UK to support its growing customer base in Liverpool, Glasgow and Leicester. Santander embarked on the UK market in 2004 after buying Abbey but has recently exponentially as a direct result of the economic crisis with its takeover of Alliance & Leicester and Bradford & Bingley. With this, its customer base consists of over 25 million. This in response to poor customer service reviews by UK customers and a rash of complaints from customers who have encountered difficulties accessing accounts online.