ChannelNet, a leader in multichannel customer engagement, launches Mobile Financial to serve the growing number of financial services organizations that seek to better serve customers on the go. “Consumers worldwide are embracing mobile as a convenient way to engage with and manage their daily financial lives. The ability to link an existing payment account to a mobile phone is transforming how consumers pay and how merchants get paid,” said Bill Gajda, head of mobile innovation at Visa, in a November 17, 2010 Mobile-Financial.com article.
ChannelNet’s Mobile Finance allows banking, insurance, and money management firms that sell and service through multiple sales channels, to provide a separate and unique delivery channel for their growing mobile-enabled customers. Financial services customers are looking for ways to check their balances, find a branch office or ATM, and make payments and deposits while on the go. “Our clients want the opportunity to improve the overall customer experience and differentiate themselves by delivering mobile applications that make managing money compatible with mobile lifestyles,” said Paula Tompkins, CEO and Founder of ChannelNet.
A recent Microsoft-sponsored survey found that mobile applications make personal financial management tools more relevant to customers’ daily lives. When asked how important or unimportant it is that your personal financial management tools have mobile apps 34% of mobile-oriented users said “very important.” Firms are responding according to a First Annapolis Consulting Inc. report, released earlier this year. The report found 39% of financial institutions offered access to banking services through a mobile device’s Web browser and 32% did so through text messages and alerts. Beyond providing information services, increasing numbers of mobile systems support fund transfers and other payment capabilities, the report said.
“ChannelNet is well positioned to help our financial services clients extend their brands to mobile devices,” says Paula Tompkins, ChannelNet CEO and founder. “ChannelNet’s new Mobile Financial offers another way to attract new customers and support the growing expectation of existing online oriented customers. Our patented multichannel Web platform, SiteBuilderâ¢, enables our clients to extend their customer experience strategies to mobile devices that can seamlessly integrate with existing web sites, customer service centers, and brick and mortar locations. Mobile, when combined with our robust personalization capabilities, provides a powerful set of tools that enables financial services marketers to optimize customer experience beyond e-commerce,” says Tompkins.
For 25 years ChannelNet has been the leading provider of multichannel marketing solutions for the home improvement, automotive, retail and financial services industries. ChannelNet’s patented software, SiteBuilderâ¢, allows customers to conduct research online and complete transactions either online, at a store or through a call center. ChannelNet has created thousands of solutions for hundreds of companies worldwide including BMW, Hunter Douglas, Ford Motor Company, Benjamin Moore Paints, Hyundai, Kia, Saks Fifth Avenue, Volkswagen, College Pro, World Omni Financial Corp., California Closets, Harman Kardon, Motorola, Hallmark and many others. ChannelNet is a privately held company based in Sausalito, California and Detroit, Michigan. ChannelNet’s solutions include networks of corporate, brand and sales channel web sites, personalized microsites, guided selling tools, and communication portals. Visit www.channelnet.com for more information, and follow frequent updates on Twitter (@channelnet) and Facebook (ChannelNet).