Facebook usage is plummeting, especially among educated 20-somethings-the very demographic which spawned the Facebook ‘movement.’ This trend is especially prevalent in the social network’s biggest markets, such as the U.S., Canada and the United Kingdom. These findings, according to GlobalWebIndex based on a survey of 100,000 people in 27 different markets in June and July,…
The PCI Security Standards Council (PCI SSC) has published the PCI DSS Tokenization Guidelines Information Supplement to provide the market greater clarity on how specific technologies relate to the PCI Security Standards and impact PCI DSS compliance. Tokenization technology replaces a Primary Account Number (PAN) with a surrogate value called a “token,” which substitutes sensitive…
ViVOtech NFC software and systems has made availabile its “ViVOpay 8100” POS terminal for payments and NFC mobile commerce that could save eligible merchants more than $2 billion a year in annual PCI-DSS validation costs under a Visa initiative. The terminals accept traditional swipe cards with magnetic stripes, chip cards, contactless cards, and NFC-enabled mobile phones, as required by the Visa initiative announced last week to accelerate the migration to Eurocard-MasterCard-Visa (EMV) contact and contactless chip technology in the United States. The industry association Smart Card Alliance estimates annual PCI-DSS fraud-protection validations cost businesses more than $2 billion a year. Consumers just insert, swipe or tap their payment cards, or tap their NFC mobile phones to pay or electronically redeem a coupon or discount voucher. The ViVOpay 8100 works with the most popular payment terminals and electronic cash register (ECR) systems used by merchants today, adding PCI 2.1 certification; Integrated mobile payments and promotions module; support for multiple transactions; and advanced connectivity.
Citi announced a multi-year renewal of its long-standing U.S. credit card relationship with Shell. With these agreements, Citi provides Shell consumer and commercial customers flexible and rewarding payment options for their fuel and convenience store purchases. Citi and Shell partnered to launch the Shell “Drive for Five” card, the retail petroleum industry’s first private label consumer credit card offering everyday gasoline rewards across all grades of fuel.
Consumers ranked American Express highest in customer satisfaction among credit card companies according to the annual nationwide study by J.D. Power and Associates for the 4th consecutive year. The study places American Express highest in overall satisfaction among 10 of the largest card issuers in the U.S. that were ranked in the study. The J.D. Power and Associates 2011 Credit Card Satisfaction Study looks at Customer Interaction, Billing and Payment Process, Credit Card Terms, Rewards Programs, Benefits and Services, and Problem Resolution. Relationship Care is the overall strategy to deepen customer relationships by providing tailored information and service that reinforces the value of products, and services for individual customers and to resolve inquiries upon first contact and has been the driving force behind a number recently launched servicing capabilities for both customers and our Customer Care Professionals (CCPs).
VantageScore Solutions, provider of the “VantageScore” credit score, developed as a joint venture among the three national credit reporting companies and announced a three-judge panel from the U.S. Court of Appeals for the Eighth Circuit issued a decision rejecting an appeal filed by Fair Isaac Corporation (FICO). This vindicates VantageScore again by affirming all earlier outcomes, including the court rejecting as a matter of law FICO’s claims of anti-competitive behavior, false advertising, and unreasonable and illegal restraint of trade. A federal jury also determined FICO had no trademark rights in its scoring range, and therefore that the VantageScore numeric range could not constitute trademark infringement.
Online banking solution provider, Jwaala, and payments solution provider, eWise, partnered to offer a new online payment alternative for credit union members, merchants, and billers. The Secure Vault Payments solution has been integrated into Jwaala’s Better Online Banking platform (BOB) allowing users to make payments to online merchants and billers through simple, secure and immediate ACH transactions. Secure Vault Payments (SVP) secure and private online payment network developed by NACHA and eWise allows consumers to select the SVP payment option on a merchant’s site. The ACH network makes the payment immediate, verified and does not require the consumer to create an account at the merchant site where confidential information is typically stored.
Dynamics next-generation payment cards announced its new world headquarters, which will house Dynamics’ administrative, engineering, manufacturing, secure payment card personalization, and R&D departments. Dynamics is currently in the process of moving its proprietary high-volume production equipment into the approximately 115,000 square foot facility, of which nearly 100,000 square feet is conditioned “clean room” engineering and manufacturing space. Dynamics is also securing a portion of the facility so that its next-generation magnetic stripe cards can be personalized under the Visa, MasterCard, and American Express networks for its card issuers.
AirPlus International travel payment and analysis solutions released its ‘Wire…from AirPlus,’ entitled “Ancillary Aggravation Eases.” It shows 44% of corporate travel managers are not tracking airline ancillary fees but many are finding ways to review them. Meanwhile, 38% rely on travelers to include fees manually in expense reports, while only 7% include fee menus and 15 percent have automated capabilities built in to their expense reporting tools. Other tracking options include the five% who track through their travel management company (TMC) and 11% who rely on corporate card data.
NPI spend management consulting firm transportation spend management services helped Radiant Systems POS save millions of dollars in shipping costs. With more than 14,000 packages shipped each month, Radiant Systems’ shipping expenses account for a significant portion of the company’s operational budget and selected NPI to perform strategic and tactical optimization, and to improve its carrier sourcing process. NPI subsequently worked with Radiant Systems to create and execute a formal RFP process and implement audit and service reliability measures.
Discover has been named by the International Quality & Productivity Center (IQPC) as the winner of two 2011 Call Center Excellence Awards – “Best in Class Call Center” and “Best Performance Acting on Voice of the Consumer and Voice of the Social Customer.” The 12th annual awards honor and promote the most innovative call center solutions and individuals across all major industries. The Best in Class Call Center (over 200 staff) category recognizes companies that provide outstanding customer service while controlling costs and managing complex operations. The award also honors call centers that set a vision of excellence and show a direct connection to growth and profit for the company. Winners of the IQPC awards are selected by a panel of call center experts who look for superior thinking, creativity, and execution across all call center functions.
SumTotal Systems strategic human capital management solutions is set to demonstrate the benefits of automated expense management at the upcoming Global Business Travel Association’s (GBTA) Annual Convention in Colorado. Its experts will address questions about their complete and configurable full-service expense management automation solution. SumTotal’s expense management solutions are designed to control costs, increase employee satisfaction, and improve bottom line performance by streamlining the entire process of employee business expenses from submission to reimbursement. SumTotal will also be highlighting features of its SumTotal “Expense Mobile Edition for the requirements of the mobile worker and allows users to create and submit expense reports to SumTotal Expense from their mobile devices.