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Apple Federal Credit Union, of Fairfax, Va., signed a contract extension for credit card servicing from PSCU Financial Services through 2014. The credit union has $1.4 billion in assets, 120,000 members and has been a member of the CUSO since 1987. The credit union’s portfolio of 24,000 accounts represents $60 million in outstandings.
“Our goal is to achieve $100 million in outstandings. This is a very ambitious objective, but we believe experienced PSCU Financial Services consultants can work with our staff to deliver these outstanding results,” said Chris Cooper, CFO, Apple Federal Credit Union.
The credit union is leveraging AdvisorsPlus experts to design promotional campaigns and has placed responsibility for the credit card program with one management team member.
PSCU Financial Services
“Our AdvisorsPlus team has both the experience and best practices expertise to help the credit union achieve this challenging objective. We want our credit unions to dream big”knowing they can count on us to help them reach their target,” said Michael Kelly, President & CEO, PSCU Financial Services. “We appreciate the continued trust Apple FCU has placed in our team to listen to the credit union’s needs and deliver.”
About PSCU Financial Services
Based in St. Petersburg, Florida, PSCU Financial Services is the nation’s largest credit union service organization (CUSO) and serves more than 1,500 financial institutions
nationwide. As a non-profit cooperative, the company is owned by more than 680 member credit unions representing 16 million credit, debit, prepaid, electronic banking and online bill payment accounts. Its Contact Centers handle more than 18 million inquiries a year.
PSCU Financial Services offers 24/7 member support through four Contact Centers: its Eastern operations center in St. Petersburg, Fla.; a Western operations center based in Phoenix, Ariz.; and two call centers in Detroit, Mich. These Contact Centers perform member servicing and new member acquisition, cross-selling and automated lending solutions as well as support for debit/credit/prepaid cardholders, electronic banking and online bill payment subscribers.
Established in 1977, the company provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment, electronic banking and contact center solutions. PSCU Financial Services uniquely offers its members a full range of processing options, any combination from full service to in-house pass through processing for credit, debit and ATM transactions. As a leader in the credit union movement, the company offers gateway access to national and regional networks. It also provides full function ATM terminal driving services. For more information, visit PSCU Financial Services’ website at www.pscufs.com.
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