Discover has been named by the International Quality & Productivity Center (IQPC) as the winner of two industry-leading 2013 Call Center Excellence Awards: Best Contact Center Learning, Development and Recognition Program and Best Performance Acting on the Voice of the Customer and Voice of the Social Customer. For the fourth consecutive year, Discover placed first…
Wells Fargo announced Wells Fargo customers completed more than one billion paperless transactions at its ATMs since 2009 and now have the option to conclude a transaction without an ATM receipt or to select a receipt to be sent to an Online Banking inbox, a designated personal e-mail account, or a mobile phone number. Customers have avoided using more than 300 million feet of receipt paper which could circle the earth’s circumference more than two times – approximately 63,000 miles. To increase the choices available to customers and further reduce paper waste, a text receipt option was offered to customers at Wells Fargo ATMs nationwide in June 2013. Wells Fargo was the first bank to offer email and text receipt options to its customers.
CSR privacy compliance announced a major expansion of its western regional office in Reno, Nevada, to support growth in its customer base and to provide an expanded facility in support of further creation of products and services for portfolio focused value-added resellers. Expanding the line of CSR ToolKits means new ongoing revenue streams that require minimal effort for channel partners who resell these security services to their customers. The CSR Privacy ToolKit™ is the newest addition to the suite of services and the only information security solution of its kind to help identify and remediate risk, create customized policies, train employees in data privacy and monitor compliance.
Sopra Banking Software, a global leader in banking software and services, is pleased to announce the launch of SkyBy for digital wallets at Sibos 2013. Digital wallets are a must for banks and other payment service providers to secure customer loyalty and offer lots of advantageous features. Other differentiating features include on-the-fly customer advice. It not only comprises front-end functionalities, but also takes care of the back-end, which includes the digital wallet server and integration with payment and credit platforms. Sopra Banking’s long experience with the development of software solutions for online banks or the engines for retail banks’ online arms have created the necessary expertise in that regard.
Lusis Payments payments software launched its Tango MarketPlace. Already deployed in a number of successful live trials and offers a configurable set of standard TANGO components implemented as an online marketplace. The marketplace is complete with customer registration, merchant onboarding and self-service, including configurable website themes and content for local communities, businesses or individuals who want to buy and sell goods and services and share their experiences through social media. This front-end solution is backed by an integrated and secure SEPA-compliant payment system, with a delivery logistics tracking mechanism completing the full end-to-end experience.
MoneyGram and Ukash partnered to let Ukash customers send domestic and international money transfers from the Ukash website and receive the funds at any of MoneyGram’s 327,000 agent locations worldwide or through MoneyGram’s account deposit channels. The agreement, which was announced earlier this year, now makes it easy for UK customers who prefer the security of not providing their credit or debit card information online to send money to friends and family using a Ukash code and MoneyGram’s robust global agent network. Using a Ukash code, up to £200 can be sent online at www.ukash.com for collection at any of MoneyGram’s 327,000 outlets in nearly 200 countries around the world, either as cash or direct to a bank account or e-wallet.
NCR Corporation, the global leader in consumer transaction technologies, announced that it has won a volume order from Agricultural Bank of China (“ABC”) for more than 1,500 NCR SelfServ ATMs, which includes NCR SelfServ 22 and SelfServ 25 models. NCR has out-competed other providers in this bid, securing the largest share of order from ABC and further consolidating its leadership position in the cash-dispenser ATM machine market in China. These newly purchased ATMs will be deployed by ABC in 18 provinces across China during the third and fourth quarters. All NCR SelfServ ATM models shipped to ABC will be equipped with the latest NCR safe, which is designed to offer increased physical security levels with thicker walls and tougher composite steel and concrete construction.
MasterCard announced it is joining the Better Than Cash Alliance. MasterCard’s commitment comes at the one-year anniversary mark for the Better Than Cash Alliance, which works with governments, the development community and the private sector to digitize their cash payments to people in emerging economies. The initiative for electronic payments was founded last year by the Bill & Melinda Gates Foundation, Citi, Ford Foundation, Omidyar Network, USAID, U.N. Capital Development Fund and Visa Inc. Shifting away from cash provides a pathway to greater financial inclusion for the 2.5 billion adults currently without access to formal financial services, and has measurable benefits for governments, development organizations and private sector payers including significant cost savings, transparency, security and economic growth. In the one year since its launch, the Better Than Cash Alliance has made significant progress, including securing 14 commitments from governments and development organizations to digitize their payments.