Delivering a personalized, distinctive banking experience to Bellco Credit Union, Diebold, Incorporated (NYSE: DBD) worked in tandem with Bellco to design the credit union’s new Stapleton Branch located in Denver. The technology-based branch enables members to conduct efficient, self-service transactions on one of three deposit automation-enabled Diebold Opteva® Branch Performance Series™ in-lobby teller terminals, all the while encouraging a more personal interaction between members and branch staff.
Based in Greenwood Village, Colo., Bellco is one of the state’s largest financial institutions, with more than $2.4 billion in assets, more than 230,000 members and 21 branches. When transforming its branch model, Bellco teamed with Diebold Advisory Services to strategically incorporate the right mix of technology and personalized service to best serve members.
“Diebold’s deposit automation technology allows us to transform our customary branch model to a self-service suite where members are free to manage deposits and withdrawals on their own,” said Doug Kearbey, senior director of administrative services, Bellco. “At the same time, our Universal Bankers have more time to spend interacting with members for more detailed transactions or to meet with them about their financial goals.”
Bellco’s new branch also features an Opteva 760 automated teller machine (ATM) that serves as a NextGen ATM by CO-OP shared branching terminal. Introduced in December 2012, NextGen ATM by CO-OP enables members of participating CO-OP Shared Branching credit unions to access their accounts, helping Bellco direct more non-member traffic to the ATM self-service channel and allowing branch staff to focus on more complex member transactions and lending.
“Self-service technology is enabling a more personalized branch strategy for Bellco,” said Mychal D. Kempt, vice president, North America operations, Diebold. “Our solutions are freeing up member representatives, giving them more opportunities to engage with members and grow business.”
In addition, Diebold is delivering multiple outsourced services to enhance the uptime and compliance of Bellco’s entire fleet of 78 ATMs. Services include maintaining up-to-date security patches and anti-virus and operating system software on Bellco’s terminals and delivering currency management services.