Amsterdam-based Gemalto is supplying a complete software, platform and service solution that securely issues PIN codes associated to French LCL payment cards directly to customers via SMS. This new Allynis eService offer is part of Gemalto’s broader range of digital services associated with payment card issuance and certified by international payment associations, including PIN delivery by app or over the Internet.
Gemalto’s solution for LCL is built on Gemalto’s Netsize platform, operating seamlessly with direct connections to more than 160 mobile operators globally. Gemalto’s services come with 24/7 support, online statistics, and a comprehensive Service Level Agreement ensuring reliability, availability and speed.
PIN delivery by SMS significantly improves LCL’s customer service. In particular, cardholders who forget their confidential code when out shopping or withdrawing cash will benefit greatly from the option of speedy reminders. In a second phase, when a newly created card is mailed to a home address, distribution by SMS rather than in a letter to the same destination will reduce the risk of fraud from stolen cards and PINs. For the bank, this eco-friendly security service translates into reduced mailing costs and stronger customer engagement.
LCL is a major French retail banking company with over 2,000 branches across France, serving over 6,330.000 individuals and 27,000 corporate clients.
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