The ever-evolving ATM channel has become a go-to channel for many banking customers including use of their own banks’ ATMs versus other ATMs and other means of getting cash; frequency of ATM use; use of mobile deposit; willingness to pay for ATM convenience; and willingness to try teller-assisted videoconferencing.
A new report from Mercator finds the migration of ATMs are moving beyond simple cash-dispensing machines to become more interactive and full-featured self-service hubs continues unimpeded. The report cites examples of diverse expanded features in ATMs in use in many global markets that have made ATMs the hub of self- and assisted-service banking.
Mercator projects by 2018 next-gen ATMs will feature multichannel capabilities; convergence with mobile solutions; next-gen condition monitoring; increased access to prepaid cards; convergence with the mobile channel; presaging of ATM withdrawals with QR codes, P2P, A2A, EMV, iBeacon and NFC in the U.S. marke
Organizations mentioned in the new Mercator report include: Bank of America, Chase, Citi, Cardtronics, Co-Op Financial Services, Diebold, Elan MoneyPass, INETCO, NCR, Payments Alliance International, and Wincor Nixdorf.
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For more data on ATMs access CardData®. For information and commentary on ATMs visit the searchable CardFlash® Library of more than 58,000 articles published since 1995. Custom RAM Research® projects on ATMs are available exclusively through CardWeb.com.®
