Discover has received top honors in the 2014 J.D. Power U.S. Credit Card Satisfaction Study. Discover is one of only two companies to achieve the top ranking since the study was initiated in 2007.
The Discover Card was introduced in 1986 as the first cash rewards credit card with no annual fee. Discover is the first major credit card issuer to provide free FICO Scores directly to its cardholders on their monthly statements and online. In addition to the scores, Discover provides key factors explaining what may have influenced a score.
Discover says its continued focus on its customers drives offerings and enhancements designed to help cardholders get the greatest value from their cards and manage their credit, including:
• Digital experiences and functionality that allow cardholders to be in control of their accounts. Cardholders can monitor account activity, pay bills, receive alerts, and earn and redeem rewards at their convenience.
• U.S.-based Customer Care Centers where there is always a live person to help 24/7. Discover cardholders are served by thousands of committed employees in Lake Park, Utah; Phoenix, Arizona; New Albany, Ohio; and New Castle, Delaware.
• The new flagship Discover it Card with a unique set of features built upon the pillars of fairness, safety, generous rewards, flexibility and live customer service. The features of the Discover it Card include no annual fee, no APR increase because of late payments, the option to pay bills online or by phone until midnight Eastern time, and an automatic 1% Cashback Bonus® on all purchases with revolving categories that change each quarter when you sign up for 5%
• A new shopping experience known as Discover Deals. Discover Deals makes it easy to shop, save and earn extra rewards from popular brands in stores or online. Cardholders can find deals on their phones, tablets or computers to receive instant savings at checkout, statement credits and extra rewards.
J.D. Power has been capturing and analyzing the voice of the customer across more than a dozen industries globally for 45+ years. The firm has 12 offices globally, with a team of more than 700 professional analysts, statisticians, economists, consultants, and experts in demographics and consumer behavior focus on delivering insights clients can act on immediately
For more data on Discover access CardData®. For information and commentary on Discover visit the searchable CardFlash® Library of more than 58,000 articles published since 1995. Custom RAM Research® projects on Discover are available exclusively through CardWeb.com.®