A new study reveals if a consumers’ primary bank were to install more ATMs and self-service kiosks for no-envelope deposits, more consumers indicate they would be inclined to use the self-service method (36%) than would still only use the teller (30%).
Mercator Advisory Group’s most recent Insight report from the bi-annual CustomerMonitor Survey Series, finds that since 2012, more consumers report they may take advantage of using an ATM instead of a teller (36% in 2014, up from 24% in 2012), while fewer consumers would still likely use a teller (30% in 2014, down from 41% in 2012).
As self-service banking technology advances, becoming easier to use and offering greater functionality, consumers begin to prefer the convenience of self-service channels to conduct basic banking transactions rather than going to the branch to have a teller perform them.
Responses from an expanded sample of 3,000 U.S. adults were collected in the annual online Banking and Channels survey, conducted in November 2014.
The survey finds the fastest growing check deposit method is mobile remote deposit. Despite a declining but overall preference for tellers, remote deposit capture is now the method preferred for check deposit rather than ATMs and bank tellers among young adults and smartphone and tablet owners for $50 checks.
Tellers remain the preferred method for higher value, $1,000 checks, but consumer preference for teller deposits is declining. Moreover, nearly 1 in 10 consumers reported not having a check to deposit within the three months preceding the survey as nearly 1 in 3 consumers report their check use is declining.
The new Mercator study examines the demographic shift, changing preferences, and use of self-service channels compared to traditional branch banking and identifies trends in consumer methods of communicating with their bank and frequency of contact, methods, and preferences for getting cash and depositing checks; changes in use of cash and checks; use of ATMs by type and location; willingness to pay surcharges for convenience; importance of ATM characteristics in new bank selection; interest in using mobile cash access, self-service kiosks, and videoconferencing for discussions with banking specialists and separately for conducting bank transactions.
For report details: http://www.mercatoradvisorygroup.com.
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