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The nation’s leading credit union service organization (CUSO), was honored as a finalist for the Stevie Award for Contact Center of the Year in the ninth annual Stevie Awards for Sales & Customer Service. PSCU claimed the bronze Stevie Award in the Financial Services Industries category for contact centers with over 100 seats.
This year’s Stevie Awards competition evaluated more than 1,900 nominations from organizations of all sizes and in virtually every industry. Finalists were determined by the average scores of 139 worldwide professionals, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.
PSCU is owned by 800 Member-Owner credit unions representing 18.0 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. 24/7/365 member support is delivered through contact centers located throughout the United States that handle more than 18 million inquiries a year.
For more data on PSCU access CardData®. For information and commentary on PSCU visit the searchable CardFlash® Library of more than 58,000 articles published since 1995. RAM Research® forecasts on PSCU are available exclusively through CardWeb.com.®