Nashville-based TransCore has landed a major contract the Massachusetts Department of Transportation (MassDOT) to modernize its E-ZPass system. The State is moving towards a cashless tolling solution.
TransCore will implement its Integrity system to process more than 160 million MassDOT transactions each year. Integrity offers an E-ZPass interoperability module to manage more than 1.9 million local transponders, pay-by-plate images, and all out-of-state vehicles, accurately linking each transaction to the proper customer account. This module can also be integrated with local retail for financial reconciliation.
TransCore will manage all aspects of customer service, including assisting tollway customers with invoiced payments, replenishing customer accounts to keep accounts in good standing, and coordinating the distribution of toll tags.
For added customer convenience, Integrity will support a safe and secure mobility module for mobile devices as an alternative to one of the six walk-in centers, where tolling customers can update account information and view or print monthly account statements online.
The customer service walk-in centers and main office will be staffed with employees from the Commonwealth area.
TransCore provides technical solutions and engineering services for applications encompassing next generation Open Road Tolling and Traffic Management Systems. Radio Frequency Identification systems secure access for airports, hospitals, parking garages, border patrols, trucking fleets and rail carriers. TransCore also operates tolling customer service centers for departments of transportation throughout the U.S., Puerto Rico and Middle East.
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