Austria’s BAWAG PSK has become one of the first banks in Europe to introduce cardless cash withdrawals at ATMs in all its branches. The technology enabling the new service is Wincor Nixdorf’s software platform PC/E with a smart client component that runs on the ATM, and a server component that authorizes the withdrawal via the code.
The new BAWAG SmartCash is available at ATMs in around 500 BAWAG branches. When a SmartCash withdrawal is ordered, a ten-digit code is generated either by BAWAG’s eBanking service or its eBanking app and transmitted to the user via text message. This code, which is valid for four hours after being sent to the user, can be used for a single withdrawal of cash in an amount between ten and 400 euros. Once the code is entered, it becomes invalid for further withdrawals.
If a higher amount is needed, it can be withdrawn in combination with the account holder’s own bank card: customers can get up to 5000 euros from an ATM using the combination of a bank card, a PIN and a code, eliminating the need to stand in line at the teller window.
The new service was introduced in October 2014, and user numbers have risen steeply since then.
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