Fiserv inked Bank of the West for a redesigned online banking service built on the Corillian Online platform from Fiserv. The enhanced service for personal and business customers features a clean, intuitive design that puts money movement and management capabilities front and center.
The design of the online banking service originated with tablet banking in mind, resulting in clean, easy-to-use navigation.
In addition to streamlined navigation and new capabilities, the Bank of the West online banking redesign includes a revamped infrastructure designed to facilitate future online banking enhancements.
On the new Bank of the West landing page, customers can see an overview of all their accounts at the bank, with account balances prominently displayed.
One of the most distinctive features of the landing page is the “Payments & Transfers” section that puts a full range of money movement capabilities at customer’s fingertips. Within this area users can view unpaid bills and upcoming transactions as well as initiate payments or transfers. Clicking the “Quick Pay” button allows users to pay other people or pay bills, while clicking “Quick Transfers” allows users to transfer money between their own Bank of the West accounts and to or from other U.S. financial institutions.
Also on the landing page, a “My Spending” area aids customers in financial management with a colorful pie chart that automatically provides a visual summary of debit and credit card spending by category. The automated categorization of spending is important, as it helps users overcome the hurdle of inputting information to get started. Customers may also custom edit spending categorization.
The award-winning Corillian Online incorporates digital money movement capabilities into a simplified, task-focused design. The landing page focuses on capabilities that customers use most, such as accessing account information, paying bills, and transferring funds. Easier access to payment and transfer capabilities boosts convenience and encourages usage, an important consideration for financial institutions as users of these services have been shown to be both more satisfied and more valuable customers.
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