Discover ranked highest for credit card customer satisfaction among U.S. credit card companies, according to the J.D. Power 2015 U.S. Credit Card Satisfaction Study. Discover received its highest ever overall score in the nine years that J.D. Power has recognized credit card companies’ customer satisfaction, with 828 out of a possible 1,000 points.
The J.D. Power 2015 U.S. Credit Card Satisfaction StudySM collected more than 20,000 credit card users’ opinions. Surveyed cardmembers rated Discover highest in every major category including, credit card terms, billing and payment, rewards, benefits and services, problem resolution and channel activities.
Customer satisfaction has been a priority since the Discover Card was introduced in 1986. Innovations, as well as always-evolving rewards programs, continue to drive the company’s focus on cardmembers’ needs. Discover was the first cash rewards card with no annual fee1 and also the first major credit card issuer to offer cardmembers FICO® Credit Scores for free2 online and on statements.
Cardholder benefits include:
• Discover it Card with 5% Cashback Bonus® in categories that change each quarter, up to the quarterly maximum, when you sign up, plus 1% Cashback Bonus on all other purchases
• Discover it Miles card with no annual fee, an up to $30 in-flight Wi-Fi credit and double Miles for the first year for new cardmembers
• Freeze It tool that allows cardmembers who have misplaced their cards to freeze new purchases, cash advances and balance transfers
• 24/7 U.S.-based Customer Care Centers
For data, background and forecasts on Discover: Search CardWeb.com’s CardFlash® Library of more than 58,000 archived articles; Access CardWeb.com’s CardData® for current and historical Performance, Portfolios, Profiles, etc. Visit RAM Research® (ramresearch.com) for quarterly and annual forecasts covering more than 150 metrics. [complimentary or deeply discounted access to CardWeb.com subscribers].
Additional database resources include CardWeb.com’s CardExecs® – comings & goings of payments movers & shakers; CardWeb.com’s CardWatch® – ears & eyes on marketing globally (57K items); and CardWeb.com’s CardPixes® – form & function of card design (7K items).