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PSCU has inked a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients. MDT is the largest reseller of Symitar core processing services to the credit union market and has over 150 credit unions clients throughout the U.S.
Under the agreement, PSCU will provide conversion Total Member Care™ call center support to MDT clients. PSCU’s Total Member Care 24/7/365 call centers deliver a comprehensive approach to member support. In addition to handling inquiries on a variety of financial services, the call centers help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes. All services are available 24/7/365 to ensure maximum satisfaction and loyalty.
MDT also plans to refer existing and new credit union clients to PSCU for Total Member Care™ services. PSCU will begin providing call center support immediately for clients converting to MDT.
FL-based PSCU is owned by over 800 Member-Owner credit unions representing 18.5 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts.
MI-based Member Driven Technologies, a credit union service organization (CUSO), was started by a group of Michigan credit unions in early 2003. MDT has offices in Michigan and Montana, and currently serves 150 clients in 27 states. MDT performs processing for over 1.8 million members, with combined assets of $17.5 billion.
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