Montreal-baed North Side will launch its VerbalAccess software on September 16. VerbalAccess enables accessing banking and financial services through text-messaging or voice.
The key innovation: customers can ask questions or conduct transactions in English using their own words and get precise answers.
VerbalAccess relies on Natural Language Understanding technology that North Side first applied to its Bot Colony video game. North Side believes VerbalAccess to be the first software able to return precise answers by conversing to clarify user intent. While other Intelligent Agent software such as Apple’s Siri, GoogleNow, Microsoft’s Cortana and Nuance’s Nina are able to handle commands and answer questions, VerbalAccess is the first to engage customers in conversation, in a quest to return the precise answer the user was looking for and execute transactions precisely.
In the near term, North Side is looking to partner with a limited number of financial institutions interested in validating and deploying VerbalAccess.
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