In today’s CardFlash News Que: ACSI (Index); NCR (Marathon); GOLDMONEY (content); and MERCATOR (report).
ACSI – Customer satisfaction at the national level is at its lowest point in nine years, according to the American Customer Satisfaction Index (ACSI). The aggregate ACSI score for the second quarter of 2015 is down 0.5 percent to 74.3 on a 0-100 scale, its sixth consecutive quarterly decline.
NCR – NCR announced that Mach 1 convenience stores, a chain of 17 Marathon-branded locations in Illinois and Indiana, is improving its customer experience and store performance with NCR software and hardware. In addition to NCR P1530 POS terminals and RPOS software, Mach 1 is using NCR Pulse, a versatile mobile application that delivers actionable, real time information to a store owner or manager’s smart phone or tablet when he or she is on- or off-site.
GOLDMONEY – GoldMoney Inc., a full-reserve and gold-based financial service and technology group, has launched GoldMoney Insights and a new multimedia content platform for GoldMoney Research. The Company’s product engineering team has utilized innovative design and development to create a news and analysis platform for gold and precious metals, energy and commodities, and other important macro markets. Hosted at www.GoldMoney.com/our-research, the information-rich platform includes timely precious metal market updates, real-time market data, original video and podcast content, a curated educational library, a precious metal encyclopedia, and GoldMoney Insights.
MERCATOR – Research and Markets has announced the addition of the “Mobile Payment App Support: Review, 2015” report to their offering. Providing effective customer service on mobile is essential now more than ever. The problem is that a lot of companies don’t spend enough time building experiences that are unique to mobile and instead just import solutions built for the desktop Web. This means an app will have FAQs that are not searchable (crucial on a small screen) and will require the user to leave the app to perform basic functions like sending a message to the customer service representative. This report presents a range of examples in four distinct categories of mobile app – Merchant, Prepaid, Mobile Wallet, and Mobile Banking. For this research, these apps were downloaded onto an Apple iPhone 6 and evaluated in August and September of 2015. Our evaluations are summarized in a table at the end of each section, with a consolidated set of findings at the end of the report.