Globe Sherpa and the San Francisco Municipal Transportation Agency (SFMTA) unveiled a new smartphone application for Muni fares systemwide. With the new MuniMobile app, a rider’s fare may be purchased on most smartphone devices.
MuniMobile, the Bay Area’s first systemwide mobile ticketing app, is available for single-ride bus, rail, and cable car tickets. Fares can be purchased in increments of 1-day, 3-day, and 7-day passports. MuniMobile is also available for SF Access Paratransit tickets.
The app was designed exclusively for Muni. More than 1,600 applicants expressed an interest in the Beta testing phase of the MuniMobile implementation. From this group, the SFMTA selected approximately 300 riders to test the app and provide feedback during the Beta phase.
The MuniMobile app is engineered with state of the art security features that ensure personal information is safely stored on a user’s personal account. The mobile phone number associated with the MuniMobile app account acts as a unique identifier and can only be used with one account.
The MuniMobile app design offers a dynamic animated ticket for visual authentication. The animated ticket includes a moving customized San Francisco cityscape – that changes color while activated to avoid unauthorized duplications. Riders simply tap the screen to show the operator the authentic ticket. The dynamic animated ticket also supports quick response codes offering greater fare detail to transit fare inspectors.
Each MuniMobile account allows users to retrieve their data and available funds if their hand-held device is lost, stolen or destroyed.
Monthly Clipper passes are not available on MuniMobile at this time.
The MuniMobile payment application will initially be available for iOS and Android operating systems and there is no change in fare structure. Transfers will still be available for cash fares. MuniMobile is being evaluated as part of the region’s planning process for the next generation Clipper product to be released in 2019.
Globe Sherpa provides a secure, mobile payment platform for transit systems interested in moving to open payments, open data, and mobile fare collection with minimal infrastructure investment.
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