Cubic Transportation Systems announced the pilot trial of NextAgent, an innovative hybrid between a virtual walk-up ticket office and a ticket vending machine with a video-linked call center, at the central station in Essen, Germany in cooperation with Essener Verkehrs-AG (EVAG).
Essen will be the first German city to field trial NextAgent with its regional commuters.
NextAgent delivers the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing. NextAgent’s integrated camera and document scanning enables photos and other personal documents to be verified.
Live video lets customers see and talk to a customer service representative no matter where that representative is located within the transport system.
The transport association Verkehrsverbund Rhein-Ruhr (VRR) and its affiliate Kompetenzcenter Elektronisches Fahrgeldmanagement North Rhine-Westphalia (KCEFM NRW) are also supporting the testing of NextAgent in the regional area of Essen.
For the field trial, NextAgent is positioned at the EVAG information point on the first level of Essen central station and will be tested in real-time operation until the end of June 2016.
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