In Other News: JDPOWER (survey); PERK (apps); SCORECEO (dashboard); and FCFS (merger).
JDPOWER – Big banks have significantly improved in overall customer satisfaction, while Midsize banks have declined and Regional banks have plateaued, according to the J.D. Power 2016 U.S. Retail Banking Satisfaction Study. Satisfaction with Big banks rises for the sixth consecutive year, driven by a combination of improved digital offerings, more engaged personal interactions and stronger connections with growth segments of the population, while satisfaction with Midsize banks has dropped for the first time since 2010.
PERK – Perk.com announced Perk Points will now be accepted as an alternative payment option by over 49,000 apps and games in over 190 countries and territories using the SuperRewards platform. This new redemption option is offered alongside Perk’s current rewards, including gift cards, cash, and Perk Plastik, a reloadable debit card.
SCORECEO – ScoreCEO’s has a one of a kind Advanced Analytics Dashboard that provides the credit repair company owner and management, a bird’s eye view of their business in real time with drill-down metrics. ScoreCEO is fully integrated with Google Analytics to measure website traffic and HelloSign to send and manage outstanding contracts. Within the Credit Repair Business ScoreCEO portal, the credit service organization can quickly determine if a customer or referral source has opened emails and tracked the progress of contracts with consumers as well. Knowing who has viewed an agreement is an important part of the sales process.
FCFS – First Cash Financial Services, a leading international operator of retail pawn stores in Latin America and the United States, and Cash America International, a leading operator of retail pawn stores in the United States, have entered into a definitive merger agreement under which the two companies will combine in a tax free, all-stock transaction. The pro-forma market value of equity of the transaction is valued at approximately $2.4 billion.