A new report projects mobile operators could be handling US$142 billion in m-commerce revenue by 2020 if the barriers currently facing carrier-driven payments are overcome.
The report, which was independently conducted by Ovum Research on behalf of DOCOMO Digital, claims if operators, vendors and regulators don’t work together to clear these barriers, carrier-driven payments as a share of total m-commerce spend will slump from 4.1% in 2014 to 0.8% in 2020.
The report suggests that the removal of key barriers, requiring a mindset change from all stakeholders, and the use of education and safeguards, will help mobile operators secure a bigger stake in the future of m-commerce.
Ovum research shows operators, merchants and regulators must work hand in hand to address the issues, while m-commerce spend will actually overtake the total revenue of operators by 2020.
Ovum further says we already have the technology to create interoperable solutions that enable all stakeholders to participate in the future of m-commerce but it’s important that we work together to ensure consumers actually benefit and use them.
The report, subtitled “Mindset changes and stakeholder collaboration are needed to let carrier-billed payments reach their full potential”, sought to establish why carrier-driven payments will make up a decreasing share of global m-commerce revenue by 2020, and what stakeholders can do to reverse this trend.
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