North American Bancard Holdings, (NAB) has added a new feature, called tip adjust, to select EMV-ready Ingenico and VeriFone POS terminals. This new feature addresses one of the biggest limitations of EMV for the restaurant and service industry.
One of the biggest drawbacks of EMV for the restaurant and service industry has been the inability for customers to leave a tip prior to the completion of the sale.
This new feature addresses one of the biggest limitations of EMV for the restaurant and service industry – the inability for customers to leave a tip separately from the total purchase price.
Tip adjust allows customers to add a tip on the receipt after the EMV transaction is completed, alleviating one of the oversights of EMV, and putting the ability to leave a tip back in the customer’s hands. Until now, if a restaurant patron wished to leave a tip for his or her server, the tip amount would have to be added to the total bill, which would then be presented to the customer for a signature. This created an awkward moment, as it required the server to ask the customer if he or she wanted to leave a tip before completing the sale. This also resulted in an increase in chargebacks, as some customers disputed the conflicting amounts on their credit card bills.
The new tip adjust feature not only returns the decision of whether to leave a tip and how much to the customer, but it also helps to reduce chargebacks and stops unnecessary disputes that waste merchants’ time and hurts profits. Tip adjust creates a payment experience similar to the way it was pre-EMV – the tip line is printed on the customer’s receipt, allowing him or her to choose how much of a tip to leave, as opposed to the server asking then having to add it to the total bill. By separating the tip from the other items purchased, the chances of a chargeback are reduced, as there is no disputing the intent of the additional charge. Tip Adjust is available on Ingenico’s iCT220 and VeriFone’s Vx520 and Vx680 terminals.
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