GA-based Agilysys announced availability of The 2016 Smart Decision Guide to Restaurant Management and POS Systems, published by Starfleet Research. Based on exhaustive industry research, the document reveals how food and beverage service operators are looking to next-generation point-of-sale technology to improve efficiency, enhance guest satisfaction and increase revenue.
According to the study, today’s restaurant operators are seeing the biggest technology shift since the 1980s, when POS terminals replaced cash registers.
Mobility, flexibility and customization are hallmarks of new POS systems. Many solutions also incorporate inventory control functionality, pay-at-table processing, employee management tools, reporting capabilities and seat reservations management. Moreover, today’s POS systems accept an increasing array of payment methods, including chip credit cards and e-wallet apps.
According to research conducted for the Smart Decision Guide:
•Almost one-quarter (24%) of restaurant operators who have not purchased a new restaurant management and POS system within the past three years indicate that they plan to do so in the next 12 months.
•93% of respondents indicate that improving guest satisfaction, loyalty and positive word of mouth is one of the biggest benefits one can expect to gain with the right POS system.
•88% of restaurateurs rank accommodating guests’ ordering and payment preferences as ‘important’ or ‘very important’.
•81% of restaurant operators rank the need to gain access to POS data and business insights as an ‘important’ or ‘very important’ success factor.
•78% of restaurant operators cite the benefits of POS mobility as the top reason to upgrade their technology capabilities.
•73% of full-service restaurants and 57% of fast casual restaurants achieved ‘significant’ or ‘dramatic’ improvement in operations and revenue performance after deploying a next-generation POS system.
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