ATM, mobile banking, and mobile payments are converging for ever-more convenient customer interaction with banks and credit unions. Cross-channel features have been deployed as well as expanded interoperability with various front- and back-office systems.
In new research, 2016 ATM Market Benchmark Report, Mercator Advisory Group describes examples such as mobile prestaging of cardless ATM cash withdrawals, the potential for person-to-person (P2P) and account-to-account (A2A) transfers, EMV readers, NFC capabilities, and broader systems monitoring capabilities. The report discusses the penetration of these features in ATMs around the world.
Highlights of this report include:
Comparison of rates of ATM growth in various world regions
Market share of leading ATM deployers in the U.S. by type
Examples of advanced ATM capabilities being deployed
Mercator Advisory Group CustomerMonitor Survey results on trends in U.S. consumers’ ATM use, including use of their own banks’ ATMs versus other ATMs and other means of getting cash; frequency of ATM use; use of mobile deposit; willingness to pay for ATM convenience; willingness to try teller-assisted videoconferencing
Various strategies in use to provide customers surcharge-free access to ATMs
Discussion of the need for condition monitoring and application performance monitoring
Organizations mentioned in this report include: Accel, AllianceOne, Bank of America, Credit Union 24, JP Morgan Chase, Cardtronics, CO-OP Financial Services, Diebold, Elan MoneyPass, NCR, Payments Alliance International, PULSE Select, STAR/FirstData, SUM/FIS, Wells Fargo, and Wincor Nixdorf.