Switzerland’s Lucerne Cantonal Bank is installing the first NCR SelfServ 84 terminals in Switzerland. The new multifunctional ATMs will went live this week. The bank is preparing for the potential that the infrastructure project of SIX and the Swiss banks to harmonize the ATM software across all banks, called ATMfutura, will offer.
The new multifunctional ATMs represent a breakthrough in the history of ATMs. A large, 19-inch multi-touch display drives tablet-like interactions, where consumers can swipe, pinch and zoom their way quickly through transactions. The large display is an improvement for elderly users compared to today’s small monitors.
Apart from the ease of use, NCR’s new ATM family focuses on security: The recessed keyboard provides a natural PIN protection while a picture-in-picture camera shows what’s happening behind the user to prevent shoulder surfing. But Lucerne Cantonal Bank chose the systems with an eye to the future.
With the launch of ATMfutura, ATM infrastructure in Switzerland will support a variety of new functions that bring the ATM into the 21st century. In future withdrawals can be pre-staged on the banking app. The user receives a QR code and only has to hold the smartphone near the reader and the transaction is processed within seconds.
Video banking features will also become available and enable end users to open an account directly on the ATM as they can authenticate through the video channel and sign the forms on the touch screen using a finger as a pen.
Lucerne Cantonal Bank is the leading bank in the canton of Lucerne. With around 1,000 employees and 26 branches it is one of the largest Swiss cantonal banks.