The socio-economic ecosystem that empowers people to share accommodation, transportation, buying or selling of goods, on-demand professional services and sharing or renting of goods is experiencing an extraordinary level of growth, transforming the fundamental way industries operate and people experience a variety of things.
I, Improved Trust and Transparency
Trust remains the critical enabler of the sharing economy, and has the potential to grow as the sector expands and people become more comfortable with the wide range of products and services that the sharing economy captures.
But trust can only truly be achieved with improvements in technology and through advancements in regulatory approach and sophistication of peer to peer grading. As society adjusts to new models of commerce, regulation and business will need to partner to move from a reactive to a proactive stance, better protecting consumers, providers and platforms alike. This will provide both a social safety net, and also create greater value for all who participate.
II. Enhanced Experience
An enhanced user experience is vital to the growth and expansion of the shared economy, and is what leaders need to achieve to engage their customers, further develop, and maintain legitimacy.
To do this, platforms must embrace the crowd (user feedback), provide frictionless, secure transactions, and understand the importance and control of personal data to enable the individual to have greater control. Alongside technological advances, we must never lose sight of the human touch.
III. Access to Value
As new ways to access emerge, greater value will be delivered to consumers and organizations alike. This access will be driven by technology, which unlocks new value through increasing use and reducing cost of access.
Examples of this include Blockchain, the Internet of Things (IoT) and Artificial Intelligence (AI), which, if fully utilised, can power the shift from static to active: as more objects and people become interconnected, so the opportunity to share and benefit from access increases.
Looking to the future, the report closes with the conclusions that guaranteeing trust and reputation, improving experience and creating greater value are all essential for growth of the sharing economy.