LevelUp and MonkeyMedia Software are co-developing a seamless bi-directional interface between MONKEY, a cloud-based software platform to support takeout, delivery and catering service channels, and LevelUp’s mobile loyalty and payment solution.
The new interface will allow LevelUp customers’ mobile loyalty and payment accounts to be connected with their corresponding MONKEY ordering accounts. As part of this interface, a seamless native ordering experience is now supported within LevelUp’s mobile loyalty and payment application for takeout, delivery and catering orders.
Orders placed within the LevelUp ordering app are sent to the MONKEY platform via the MONKEY API, to be routed to the appropriate store location for fulfillment and distribution to the guest. LevelUp maintains menu item and pricing accuracy by location after receiving and refreshing the appropriate information through the MONKEY API.
The partnership also gives consumers one user account rather than separate ones for mobile loyalty and payments, and off-premise ordering.
The new integrated experience was first put to use for the la Madeleine restaurant brand, a user of both LevelUp and MONKEY platforms. When consumers download and order through the la Madeleine mobile app, their loyalty and mobile pay account is now tied to their ordering platform.
LevelUp aims to build the next-generation mobile payment network, connecting consumers and merchants with a seamless payments experience that blends payments, analytics and rewards. LevelUp is bringing this technology to market in three distinct ways; via the LevelUp app which lets consumers order ahead and skip the line at their favorite lunch spots, embedded into partner restaurant apps to provide a full-stack customer engagement solution, and via an open developer platform that powers over 200 mobile apps.
LevelUp is based in Boston, MA and backed by leading investors such as Google Ventures, Highland Capital and JPMorgan Chase.