Robert McKinley, Senior Analyst/Editor Robert McKinley is an analyst of the payments industry on a daily basis for 32 years covering payment cards and payment systems from both the business side and the consumer side. McKinley is the retired founder and chief executive of RAM Research, CardWeb and CardTrak. In his prior position, McKinley has participated in more than 10,000 documented news media interviews, testified as an expert witness in two separate $billion+ U.S. anti-trust trials, testified before the U.S. Congress, assisted the GAO with paymentsIMG_2006 (1).jpeg reports, chaired numerous business conferences and provided C-Suite opinion to a multitude of Fortune 500 companies. In retirement, he has continued developing and funding digital media assets as well as contributing payments related analysis/content to a broad list of online publishers, including CardFlash, CardTrak and CardData. McKinley is also a national certified mentor with the non-profit SCORE organization with a focus on assisting Fintech startups. www.robert-mckinley.com

PayPal Expands Across New Territory

Thirteen online commerce companies will now start accepting payments from customers using PayPal. The latest retailers to deploy PayPal include Online hypermarkets, Ozon.ru and Enter.ru; Designer furniture and accessories from Westwing; Travel from Tutu.ru and Anywayanyday.ru; Russia’s largest online store for clothes, shoes and accessories inLaModa.ru; Fashion from MyWalit.ru; Food delivery from Utkonos.ru; Kitchen appliances from Holodilnuik.ru; Cellphone and consumer electronics with Svyaznoy; Emex.ru sells auto goods and parts; Biglion, the leader in coupons, providing discounts for many great services; KupiVip provides 90% discounts on online shopping. Our reputation for successfully handling $145bn in online transactions in 2012, the fact that our payment platform spans 193 markets, and that our world-class fraud detection systems identify many criminals before anyone becomes a victim, provide the reassurance so far missing for Russian online shoppers.

Wincor Nixdorf Opens New Facilities

Wincor Nixdorf AG is pooling its software and professional services expertise in Utrecht in the Netherlands. Wincor Nixdorf CEO Eckard Heidloff officially opened the new Software Headquarters on September 18, 2013 in the presence of Remco van Lunteren, Member of the Provincial Executive of the Province of Utrecht. Wincor Nixdorf aims to build on its software strength and is already generating revenue of more than EUR300 million in the software sector. Around 50 employees from Wincor Nixdorf will initially start work in the office complex in Utrecht from October 1; the addition of further staff is also planned. Software for banks and retail companies Banks and retail companies worldwide are striving to make their branch and store processes leaner and more automated. Banks and retailers tend to use non-standardized software. Wincor Nixdorf therefore sees great opportunities in this for offering standard software to handle all the self-service and branch or store processes, irrespective of the hardware installed. Functional enhancements can thus be added quickly and cost-effectively.

Samsung Partners Monitise on Galaxy Payment App

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Samsung Electronics launched its “My Galaxy” app, helping Galaxy users get the most from their phone. Created in collaboration with Monitise “Create” mobile innovation agency, the new app allows customers to learn about the latest accessories for any Samsung smartphone through the app’s m-commerce storefront, with access to over 300 products…

Citi Launches New Mobile Apps

Citi launched two new efficiency applications for financial institutions that are available on mobile devices – CitiDirect BE Payment Advisor and Payments Directory Mobile. CitiDirect BE Mobile Payment Advisor is a mobile-enabled application that allows banks, their customers, or third parties to track the status of a payment at any time and from any mobile device, similar to tracking the status of a package. Citi’s Payment Directory brings a simple approach, allowing banks to quickly search for clearing intermediaries with filtering preferences, creating a straightforward display. The application requires no installation and is accessible from any mobile device – phone or tablet.

GE Opens Manufacturing Fab Lab Space

GE and Chicago Ideas Week (CIW) announced GE Garages, a skill-building center that serves as an advanced manufacturing fab lab for technologists, entrepreneurs and makers. Opening on September 20, the GE Garages space will host a month of free hands-on maker workshops, conduct trainings on high-tech prototyping equipment and offer learning opportunities through a curated guest speaker series. Powered by TechShop and developed in partnership with Skillshare, Quirky, Make and Inventables, GE Garages aims to spark interest and greater participation in advanced manufacturing through making. The GE Garages location will also function as the headquarters for Chicago Ideas Week, a premier annual gathering of global thought leaders and an innovation platform that inspires, connects and activates the city of Chicago and beyond.

MasterCard Launches 21ST Century Newsroom, Blog

MasterCard is evolving its digital storytelling and news sharing platforms to reflect the cashless society. The reimagined newsroom dubbed The Engagement Bureau and the redesigned Cashless Pioneers Blog will make up a MasterCard conversation and publishing ecosystem that helps people engage with the brand, discover amazing and sharable content and immerse them in a discussion around the benefits of digital payments technology in a world that is evolving beyond cash. The Engagement Bureau will become a highly interactive community and information exchange for journalists, bloggers and industry observers that want a real time connection with MasterCard Communications professionals and spokespeople from any place and at any time around the world. The Engagement Bureau will feature summaries of current news, increased use of imagery and video and instant access to communications contacts within the company via social, mobile and traditional means.

Digital River Announces Board Member

Digital River announced the appointment of Ed Eger to its board of directors. Having most recently served as a senior vice president and general manager of the Americas at PayPal and as an advisor to the CEO at eBay Corporation. A seasoned international payments executive with deep financial services, management, branding and risk management experience. From May 1999 to July 2009, Mr. Eger was with Citigroup and last served as the CEO and business head for its International Cards business. While at Citigroup, Mr. Eger was responsible for an organization that spanned 50 countries and served more than 40 million customers worldwide.

Standard Chartered Launches New mApp

Standard Chartered launched its “Breeze” mobile app to transform the digital space in the country’s financial services industry. Currently the sophistication and increased expectation of the average Ghanaian banking customer has influenced banks to adopt a new way of thinking; a thinking that is defined by how to drive a cohesive relationship with the customer. Standard Chartered’s internal research has revealed that customers now wish for simpler and faster banking; be it at the branch, on phones or via mobile networks. The Breeze Mobile Banking app was borne out of a desire to make banking simpler by creating an intuitive, plain-speaking smartphone interface.

Discover Call Centers IQPC Winner

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Discover has been named by the International Quality & Productivity Center (IQPC) as the winner of two industry-leading 2013 Call Center Excellence Awards: Best Contact Center Learning, Development and Recognition Program and Best Performance Acting on the Voice of the Customer and Voice of the Social Customer. For the fourth consecutive…

Wells Fargo Customers Save on ATM Receipts

Wells Fargo announced Wells Fargo customers completed more than one billion paperless transactions at its ATMs since 2009 and now have the option to conclude a transaction without an ATM receipt or to select a receipt to be sent to an Online Banking inbox, a designated personal e-mail account, or a mobile phone number. Customers have avoided using more than 300 million feet of receipt paper which could circle the earth’s circumference more than two times – approximately 63,000 miles. To increase the choices available to customers and further reduce paper waste, a text receipt option was offered to customers at Wells Fargo ATMs nationwide in June 2013. Wells Fargo was the first bank to offer email and text receipt options to its customers.

CSR Privacy Compliance Expands

CSR privacy compliance announced a major expansion of its western regional office in Reno, Nevada, to support growth in its customer base and to provide an expanded facility in support of further creation of products and services for portfolio focused value-added resellers. Expanding the line of CSR ToolKits means new ongoing revenue streams that require minimal effort for channel partners who resell these security services to their customers. The CSR Privacy ToolKit™ is the newest addition to the suite of services and the only information security solution of its kind to help identify and remediate risk, create customized policies, train employees in data privacy and monitor compliance.