For the seventh year in a row, consumers have rated American Express highest in customer satisfaction among U.S. credit card companies, according to the annual nationwide study by J.D. Power. The study places American Express highest in overall satisfaction among 11 of the largest card issuers in the U.S. American Express remains the only credit card to receive the study’s top ranking since it was first conducted in 2007. The J.D. Power 2013 Credit Card Satisfaction StudySM looks at six broad categories to determine overall satisfaction: Customer Interaction, Billing and Payment Process, Credit Card Terms, Rewards Programs, Benefits and Services, and Problem Resolution. Over the past year, American Express has worked to improve the overall customer experience by introducing a host of new digital enhancements and updated product offerings, better connecting Card Members with American Express, merchants and each other. American Express ranked highest in Benefits and Services, Rewards Programs, and the Billing and Payments categories.
CoinTap is the creation of Bitcoin Ventures, Inc., a local virtual currency software development company that offers smart solutions for Bitcoin e-commerce. The product is a gift card which streamlines an otherwise tricky and time-consuming process of trading your money on a market for Bitcoins. A $50 gift card is redeemable for 50 dollars in credit, which can then be used to purchase Bitcoins at a competitive rate through the company’s website. While the Government of Canada views Bitcoins as a tradable commodity, but not a currency, Germany recently ruled that the Bitcoin is “private money” and therefore taxable, just like regular money.
ZTE Corporation, a publicly-listed global provider of telecommunications equipment, network solutions and mobile devices, has selected Micropross testers for the internal pre-certification of their NFC enabled smart devices. This choice was driven by several factors. One of them, is the fact that Micropross test solutions are deployed at numerous validation laboratories in the world, which means that ZTE will be able to debug their prototypes in their own laboratories, and be very confident they will be successful when they will take the official validation session at an EMVCo laborarory. Then, Micropross EMVCo L1 analog test bench is the only one validated by EMVCo, which adds another level of confidence to the solution. And finally, only Micropross is able to propose a complete EMVCo test solution in a compact, all-in-one box such as the Contactless Test Station.
Global technology company NCR Corporation (NCR) has won a new automated teller machine (ATM) order of more than 500 units from ATMU (China) Technology Co. Ltd (“ATMU”), the largest ATM cooperation operator and service provider in China. The order includes NCR SelfServTM ATMs with cash dispense, deposit and cash recycling functions, which will help ATMU’s bank customers, especially small-to-medium sized banks, to deliver a better customer experience. Since 2008, NCR has won volume ATM orders from ATMU totaling more than 9,200 units. ATMU owns and operates its ATM network through a profit-sharing model with cooperated banks. This cooperation model allows banks, especially small-to-medium sized banks in China, to avoid making separate investments in dedicated ATM fleets.
PayPal Here, the highly anticipated Chip and PIN solution for small and medium-sized businesses (SMBs), is now available to all businesses in the UK. The chip and PIN reader is aimed specifically at businesses that have traditionally relied on cash or checks. It is a game changer for SMBs, enabling businesses an affordable, easy to use and secure way to accept credit and debit cards or PayPal Check in, meaning businesses don’t have to turn away customers who don’t have enough cash on them or want to pay by card. The PayPal Here app can be downloaded from iTunes (iOS) and Google Play (Android) and then you order the PayPal Heretm Chip and PIN card reader through the app.
MoneyGram signed an agreement with Southeast Bank Limited (SEBL), a Bangladesh-based private commercial bank, and is now offering money transfer services at the bank’s branches across the country. The agreement increases MoneyGram’s presence in Bangladesh, adds it to its growing agent network, and makes the company’s services easier for customers to access. The addition of SEBL to MoneyGram’s agent network in Bangladesh creates an easy-to-access footprint of locations with MoneyGram services.
Paydiant cloud-based mobile wallet, cardless ATM access and offer redemption platform announced that Harris Teeter, Inc., a Mid-Atlantic grocery chain that operates over 200 stores in eight states and the District of Columbia, will deploy a pilot of Paydiant’s white label mobile wallet as part of their Express Lane online shopping service in Matthews, N.C. beginning this month. The initial deployment will allow Harris Teeter Express Lane customers to use the Harris Teeter mobile wallet called “HT Express Pay” to pay for groceries ordered online. Payment will occur from within a customer’s vehicle at Express Lane curbside pick-up locations. Once the Harris Teeter mobile wallet app is downloaded to the customer’s iPhone® or Android™ smartphone and payment cards are linked to the wallet, the customer will simply scan a QR code presented to them on a Verifone® handheld mobile point of sale device. From there, the customer uses the mobile wallet to choose which of their major credit cards to use to complete the transaction, taps the “pay” button, and then a digital receipt is automatically sent to the customer’s mobile device.
Fiserv announced that Community First Credit Union renewed and expanded its relationship with Fiserv. The $1.7 billion credit union is a longtime user of DataSafe® account processing platform from Fiserv and has added Fiserv solutions for digital channels including Virtuoso™ for online banking, CheckFree® RXP® for bill delivery and payments and Mobiliti™ for mobile banking. DataSafe offers credit unions scalable, integrated account processing technology with flexible deployment options. The database within the platform offers a full view of member information across the enterprise. Community First uses Virtuoso from Fiserv to provide a highly personalized home banking experience that is cost effective and easy for the credit union to manage and customize. Meanwhile, through the capabilities of CheckFree RXP and Mobiliti from Fiserv, members will have mobile banking capabilities such as account balance access, an ATM locator and alerts, as well as the addition of payment capabilities. The Mobiliti mobile banking service integrates with the credit union’s CheckFree RXP bill payment service, making it possible for customers to securely pay bills through their mobile device.
Evolution1 and cloud computing healthcare solution that administers reimbursement accounts, including HSAs, HRAs, FSAs, VEBAs, PRAs, and Wellness and Transit Plans – has been named to the annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy: America’s independent entrepreneurs. Fuhu tops this year’s list. Evolution1 joins LivingSocial, Bojangles’, Edible Arrangements, CDW, and Lifelock, among other prominent brands featured on this year’s list. In a stagnant economic environment, median growth rate of 2013 Inc. 500|5000 companies is an impressive 142 percent. The companies on this year’s list report having created more than 520,000 jobs in the past three years, and aggregate revenue among the honorees reached $241 billion.
Planet Payment payment processing and multi-currency processing services announces the Board of Directors has appointed Carl Joseph Williams as a Director of the Company. Carl Williams’ career in financial services spans 30 years and includes several high profile industry positions. He is currently CEO and founder of Baikal Group, LLC a consultancy and advisory company. From May 2012 until July 2013, he served as Managing Director of Pay Anywhere, LLC. Until recently he was also an advisor to Global Payments Inc. Previously, Mr. Williams was President of World Wide Payment Processing for Global Payments, a role that he held from 2004-2009, while living in Prague and Hong Kong. Mr. Williams also served as President of the Merchant Services Division of National Processing Company, one of the nation’s largest processors of credit card, debit and check transactions. Mr. Williams has served as an advisor to Planet Payment, Inc. since 2010. Mr. Williams holds a B.A. from La Salle University in Philadelphia.
The National Retail Federation issued the following statement in reaction to the Federal Reserve’s announcement that it will appeal a U.S. District Court judge’s ruling that the cap it set on debit card swipe fees in 2011 was too high; “We are very disappointed to see the Fed giving in to the banks. The facts are very clear that the Fed set the cap far higher than intended by Congress, and the court has insisted that the mistake be fixed as soon as possible. Instead, the Fed has taken a position that will drag this out while retailers and their customers continue to pay billions of dollars in inflated fees that harm that U.S. economy. We want to see this case resolved today, not next year, so these fees can finally be brought under control.”
USA Technologies announced details of its “MORE” ePort Connect loyalty and prepaid program. USAT customers will be able to offer rewards and discount offers for products purchased at their cashless-enabled locations to build loyalty, repeat business and a greater understanding of their consumers’ purchasing preferences. “MORE.,” offered as an enhancement to USAT’s comprehensive ePort Connect® service, is a byproduct of USAT’s ongoing commitment to drive additional value for customers through every connection to its ePort Connect service. “MORE.” enables USAT’s customers to offer either a standard or customized reloadable card, giving their customers access to more rewards, more exclusive offers and promotions and more discounts for future purchases at participating self-service machines.