Robert McKinley, Senior Analyst/Editor Robert McKinley, with 33 years experience covering payment cards and payment systems, is Senior Analyst/Editor for CardFlash and other payments-related publications. He is the retired founder and chief executive of RAM Research, CardWeb and CardTrak. McKinley served as an expert witness in 100+ litigations including two multi-$billion trials, testified before the U.S. Congress, chaired multiple payments conferences, hired as consultant by Fortune 100 companies and several overseas financial institutions. Full Bio:

AmEx Posts 1Q/13 Revenue Demonstrating Growing Cardmember Use

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] American Express posted 1Q/13 net income of $1.3 billion, up 2% from the year ago figure, while consolidated total revenues net of interest expense were $7.9 billion, up 4% from the $7.6 billion figure a year ago. With this, U.S. Card Services posted 1Q/13 net income of $804 million, up 7%…

Vantiv to Oversee Anheuser-Busch FCU Payment Processing

Vantiv payment processing services and related technology solutions for merchants and financial institutions announced Anheuser-Busch Employees’ Credit Union (ABECU) enlisted its debit and credit processing services under a multi-year agreement. Vantiv makes debit and credit card issuing easy with its technology and account management tools. Allowing financial institutions to focus on expanding customer relationships and the growth of their portfolios, Vantiv also helps maximize cardholder touch points with its state-of-the-art mobile and online account access, and customized cards. The company’s 24-hour contact center provides around the clock support for cardholders who have questions or need assistance.

Swift Establishes Bank Payment Obligation Rules, Tools

Swift financial messaging provider for more than 10,000 financial institutions and corporations in 212 countries and territories, and the Banking Commission of the International Chamber of Commerce (ICC), announced new legal and technology standards for Bank Payment Obligation (BPO) are now available. The BPO is a new payment term that allows buyers and suppliers to secure and finance international trade transactions. It provides the benefits of a letter of credit in an automated and secured environment, and enables banks to offer flexible risk mitigation and enhanced financing services to their corporate customers. The BPO rules will establish uniform practices for BPO market adoption. Together with the ISO 20022 messaging standards, these rules provide an industry wide foundation for banks to develop risk and financing services aligned with today’s technology.

Western Union Expands Mexican Presence

Western Union and Bancoppel announced a five-year agreement whereby Bancoppel will offer Western Union global money transfer services at its 1,000 locations. Western Union, Vigo and Orlandi Valuta services are offered in Mexico through a strategically combined network of Agent locations that include banks, national retail chains and independent locations. Western Union, in conjunction with its Orlandi Valuta and Vigo brands, connects consumers in Mexico to more than 510,000 Agent locations across 200 countries and territories.

TSYS Client Named Top Contact Center

TSYS announced the Nationwide Building Society contact center it services has been named among the top 25 percent financial services centers in Europe for 2012. The recognition was given by Europe’s leading bespoke contact centre benchmarking survey, Bright Index. The Bright Index is used to identify the top performers across Europe. Each year up to 100 companies benchmark their contact centre performance against 50 key metrics with an average one million calls per participating company used to form the basis for the analysis. The benchmarking includes measuring efficiency, quality, resourcing, self-service and sales. TSYS processes the Society’s portfolio of 2 million consumer credit card accounts.

Wincor Nixdorf Deploys Software on ATM Network

EMIS ATM network operator will now be using Wincor Nixdorf’s “ProView” software to handle IT service management for its 2000 self-service systems. To significantly improve the availability of the systems and customer satisfaction, EMIS is also anticipating maintenance costs reduction for the ATM network. The “ProView” solution offers EMIS a host of status and event messages and converts them automatically into service orders. On the basis of the detailed information provided, ProView determines whether a technician callout is necessary or whether the fault can be rectified via remote access.

Moneris & LightSpeed Launch Integrated mPayments

Moneris payment processor, and LightSpeed, software company, announced they have partnered to provide Canadian retailers with an integrated mobile payment management solution. Moneris openly engages and works with emerging technology companies to provide its merchants with seamless payment processing solutions and best in class card processing. Moneris will now deliver a secure, reliable payment processing system that integrates with LightSpeed’s point of sale and retail management tools. With this enhanced offering, LightSpeed’s Canadian customer base can take advantage of the platform’s ability to increase operating efficiencies, integrating the payment solution with back-office features such as inventory management and sales and order workflows.

ERN Names Director, UK Merchant /Acquiring Sales

ERN appointed former Merchant Account Leader MasterCard Brian Eagle-Brown UK Merchant & Acquiring Sales Director. Eagle-Brown will manage the development and management of relationships with large retail merchants and acquirers and report to ERN’s Head of Global Sales Andrew Rush, another well-renowned name in the financial services industry. A graduate of the University of Sheffield, Eagle-Brown was also with Thomas Cook and then at foreign exchange service Travelex. ERN’s transactional big data platform, Looop, offers a PCI and ISO 27001 compliant scalable, reliable and secure big data platform to boost customer loyalty using transactional data analysis.

Former Hearltand CIO, Google Payment Brass to lead GoPago

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Steve Elefant is the new GoPago Chief Strategy Officer. Bringing with him over 25 years’ in the industry, most recently with Google Payments as a consultant and Heartland as CIO, Elefant intends to lead GoPago growth in new channels and further develop its “GoPago LIVE” all-in-one cloud POS. As a Senior…